Specialist, Client Delivery (Fixed Term Contract )

Specialist, Client Delivery

Strategy

• Collaborate closely with Relationship Managers, Product Sales, Operations, and other internal partners to proactively resolve client issues and uncover opportunities for service enhancement.
• Drive the scalable and consistent implementation of the Client Management model, tailoring service levels according to client segmentation and value tiers to optimize client satisfaction and engagement.
• Maintain rigorous adherence to agreed service delivery standards, focusing on minimizing errors and enhancing client confidence in our processes.
• Automation and Streamlining
• Lead initiatives aimed at streamlining workflows and automating repetitive tasks to improve operational efficiency and reduce turnaround times.
• Ensure compliance with updates to the Client Management destination model and Directives on Operational Implementation (DOIs), adapting workflows accordingly.

Business Partnership

• Maintain continuous alignment between the CCIB division and Client Management teams, facilitating regular communication on business priorities and potential service gaps.
• Provide expert support and consultancy to Relationship Managers within lending units regarding documentation origination and compliance requirements.
• Deliver exemplary client service and advisory support across Corporate, Commercial, Institutional Banking and Business Banking sectors, fostering trusted relationships and repeat business.

Skills And Experience

• Conduct Management: Uphold the highest ethical standards and ensure all activities comply fully with regulatory and internal policies.
• Risk Management: Identify, assess, and mitigate risks related to client delivery and operational processes.
• People Management: While not a formal people leader, effective teamwork and collaboration skills are paramount in coordinating across diverse teams.
• Operational Excellence: Expertise in managing complex processes and driving consistent execution across multiple business units.
• Process Management: Skilled in process mapping, workflow optimisation, and implementation of best practices.
• Data Conversion and Reporting: Ability to analyse and report on operational data to drive insights and inform decision-making.
• Business and Product Knowledge: Deep understanding of banking products, client requirements, and market trends to support tailored client solutions.

Qualifications

• Demonstrated ability to influence and engage stakeholders effectively across various business units to orchestrate seamless client service delivery.
• Strong interpersonal skills to build rapport with clients, ensuring their needs are understood and met with professionalism.
• Exceptional written and oral communication skills in English, capable of preparing clear documentation and delivering impactful presentations.
• Proven problem-solving skills, with a resourceful and solution-focused mindset to overcome blockers and drive progress.
• Highly motivated and results-driven with a consistent track record of delivering quality outcomes under tight deadlines.
• Ability to work autonomously, managing workload efficiently while maintaining high standards of quality and compliance.
• Adept team player committed to supporting colleagues and fostering a collaborative environment.
• Risk and Anti-Money Laundering (AML) certification as required by bank policy, ensuring compliance and safeguarding operational integrity.

About Standard Chartered

Together, We

• Do the right thing: Acting with integrity and putting client interests first.
• Never settle: Continuously improving through innovation and learning.
• Are better together: Valuing inclusion and working collectively for sustainable success.

What We Offer

• As part of Standard Chartered, you will receive a comprehensive package tailored to support your wellbeing and professional growth:
• Competitive salary aligned with our Fair Pay Charter, complemented by extensive benefits including retirement savings, health and life insurance plans, plus flexible voluntary benefits tailored to your location.
• Generous time-off policies encompassing annual leave, parental and maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave, combined to ensure a minimum of 30 days off including public holidays.
• Flexible working arrangements designed to promote work-life balance, allowing for a hybrid setup combining home and office-based work.
• Access to proactive wellbeing support platforms such as Unmind, mental health resources, Employee Assistance Programmes, and resilience development courses.
• A strong focus on continuous learning and development with opportunities to upskill, reskill, and access a vibrant array of learning resources in various formats.
• Joining an inclusive and values-driven organisation that celebrates diversity and promotes an environment where everyone can realise their full potential.