Spa & Wellness Assistant Manager
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Key skills for this role
About the Role
The Hotel Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retai.
Key Skills for This Role
Responsibilities
- Oversee daily operations of the Spa & Wellness including guest and colleague interactions
- Plan rosters of Spa Concierge and attendants strategically based on operational needs
- Take spa reservations and attend to guest enquiries
- Conduct daily walkthroughs to ensure SOPs and MOD tasks are addressed
- Maximize revenue by optimizing therapist availability
- Conduct refresher trainings for Spa Concierge and Spa Attendants
Requirements
- Experience in spa operations management
- Strong leadership and team management skills
- Excellent guest service and communication skills
- Ability to plan rosters and manage schedules
- Knowledge of SOPs and quality standards (LQE, MOQA, Forbes)
Full Job Posting
Hotel Overview
- The Hotel Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha.
- It offers 249 rooms, suites and serviced apartments, nine distinct culinary experiences, a luxuriously appointed spa, roof top pool, and unique event venues.
General Responsibilities
- Understand and disseminate all corporate and hotel policies and standard operating procedures to colleagues.
- Comply with MOHG Code of Conduct and all rules, regulations, and requirements.
- Support all learning and development activities.
- Ensure consistent standards of LQE, MOQA and Forbes.
- Safeguard stored information and not divulge personal data without authority.
- Support and adhere to policies relating to Safe, Sound and Sustainable at Mandarin Oriental.
- Comply with MOHG Social Media Policy.
- Act as a hotel ambassador at all times.
- Carry out any additional duties requested by management.
Departmental Responsibilities
- Responsible for daily operations of the Spa & Wellness including guest and colleague interactions.
- Plan rosters of Spa Concierge and attendants strategically based on operation needs.
- Take spa reservations and attend to guest enquiries when necessary.
- Conduct daily walkthroughs to ensure all SOPs and MOD tasks are addressed.
Customer Focus
- Deal with guest enquiries via phone, email and face to face.
- Ensure all guest enquiries are taken care of within 12 hours.
- Read notes for every appointment and assure no mistakes.
- Maximize revenue by therapist availability.
- In absence of Senior Director, meet VIPs, journalists and invited guests.
- Organise internal and external mystery shoppers to maintain quality standards.
Colleague Relations
- Conduct refresher trainings for Spa Concierge and Spa Attendants on SOPs.
- Review all SOP Checklists and track training hours.
- Update Training Matrix accordingly.
- Send monthly training plans to Learning & Development Manager.
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