Reservations Manager
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Key skills for this role
About the Role
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?
Key Skills for This Role
Responsibilities
- Lead and oversee daily operations of the Reservations Department.
- Ensure exceptional service standards and accurate reservation management.
- Collaborate with Revenue Management, Sales & Marketing, and other departments to maximize occupancy and drive profitability.
- Train agents in upselling, cross selling, and ongoing skill set knowledge.
- Maintain system integrity and ensure bookings, rates, and market codes are up to date.
- Prepare daily, weekly, and monthly reports on no shows and late cancellations.
Requirements
- Experience in reservations management in luxury hospitality
- Strong leadership and team development skills
- Knowledge of reservation systems and revenue optimization
- Excellent communication and interpersonal skills
Full Job Posting
About the Hotel
- Mandarin Oriental Al Faisaliah Riyadh is located in the heart of the city, setting new standards for luxury.
- Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental's signature service.
About the Job
- Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial team, the Reservations Manager is responsible for leading and overseeing the daily operations of the Reservations Department.
- The role ensures exceptional service standards, accurate reservation management, and optimal revenue performance.
- The Reservations Manager provides leadership, guidance, and development to the reservations team while working collaboratively with other hotel departments.
Responsibilities
- Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
- Ensure compliance with the MOHG Social Media Policy.
- Ensure a warm and genuine Telephone experience for all callers.
- Ensure accurate communication of information and guest requests to all relevant departments.
- Handle all guest complaints and comments relating to the department tactfully.
Expectations
- Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
- Ensures an excellent working relationship with all colleagues within the hotel.
- Leads by example in fostering positive colleague relations and demonstrating values.
- Trains the agents in areas of up selling, cross selling and ongoing skill set knowledge.
- Maintain the System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are in profile track, and accurate.
- Ensure all Policies and Procedures are understood and adhered to by all agents.
- Assist in preparing daily no show and late cancellation, weekly and monthly reports.
Our Commitment to You
- Learning & Development.
- MOstay: complimentary nights and attractive rates on rooms.
- Health & Colleague Wellness.
- Retirement Plans.
Benefits
- A competitive salary.
- A Career development.
- Health insurance.
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