Dock Hand
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Key skills for this role
About the Role
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Dock Hand to join their Marina team. The role involves providing high-standard customer service to marina users, ensuring a safe and clean marina environment, assisting with berthing, towing, and safety operations.
Key Skills for This Role
Responsibilities
- Ensure the marina is clean and tidy
- Walk marina arms to check all customers boats are safe and secure
- Assist customers into and out of berths
- Provide an efficient service to members and guests
- Assist in berth allocations for casual and permanent customers
- Assist Berth Master or Dock Master in towing boats to and from the marina
- Provide rescue, salvage and fire fighting service in conjunction with waterfront staff
- Conduct regular checks of safety equipment around the marina
- Supervise fuel bowser operations
Requirements
- Previous experience in the same role in luxury property or marina
- Excellent interpersonal and communication skills
- Basic knowledge of dock operations and marine safety practices
- Ability to safely use hand tools and basic dock equipment
Full Job Posting
About the Job
- Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Marina department, the Dock Hand is responsible for providing a high standard of customer service to marina users.
- Ensures the marina environment is kept safe, clean and tidy, paying particular attention to the safety of the Marina.
- Reports to the Berthing Master/ Marina Operations Assistant Manager.
Duties
- Ensure the marina is clean and tidy.
- Walk marina arms to check all customers boats are safe and secure.
- Ensure the marina does not host any unwanted hazards that could cause harm to people and to property.
- Assist customers into and out of berths etc.
- Provide an efficient service to members and guests.
- Ensure all tasks are completed in accordance with the marina's policy.
- Ensure customers receive a clean and efficient rubbish and recycling service.
- Assist in the berth allocations for casual and permanent customers.
- Assist the Berth Master or Dock Master in towing boats to and from the marina.
- Provide rescue, salvage and fire fighting service in conjunction with all waterfront staff.
- Provide customers with a complimentary trolley service, and ensure all trolleys are clean and in good working order.
- Conduct regular checks of safety equipment around the marina.
Expectations
- Previous experience in the same role in luxury property, marina.
- Excellent interpersonal and communication skills, problem solving, customer service and professional attitude.
- Basic knowledge of dock operations and marine safety practices.
- Ability to safely use hand tools and basic dock equipment.
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