Spa Supervisor
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Key skills for this role
About the Role
Supervise the daily operations of the spa, including reception, treatment rooms, relaxation lounges, wet areas (sauna, steam, jacuzzi, pool), fitness facilities, and retail area.
Key Skills for This Role
Responsibilities
- Supervise daily spa operations including reception, treatment rooms, relaxation lounges, wet areas, fitness facilities, and retail areas
- Lead, motivate, and coordinate a team of therapists, receptionists, and attendants
- Manage staff scheduling and rotas to ensure adequate coverage
- Handle guest inquiries, feedback, and complaints promptly and professionally
- Monitor and maintain cleanliness, hygiene, and safety standards across all spa areas
- Oversee inventory management of spa products, amenities, and equipment
- Support the Spa Manager in achieving revenue targets through upselling
- Maintain accurate records of bookings, treatments, staff attendance, and revenue using the spa management system
- Assist in developing and implementing spa promotions, seasonal packages, and membership programs
- Ensure compliance with all licensing, health, and safety requirements specific to spa operations in Dubai
Requirements
- Experience in spa supervision or similar role
- Knowledge of spa treatments and services
- Strong leadership and communication skills
- Ability to handle guest complaints professionally
Full Job Posting
Key Responsibilities
- Supervise the daily operations of the spa, including reception, treatment rooms, relaxation lounges, wet areas (sauna, steam, jacuzzi, pool), fitness facilities, and retail areas
- Lead, motivate, and coordinate a team of therapists, receptionists, and attendants to deliver exceptional guest service
- Ensure all treatments and services are delivered in line with brand and spa standards
- Manage staff scheduling and rotas to ensure adequate coverage during peak and off peak hours
- Conduct daily briefings, on the job training, and performance evaluations for spa staff
- Handle guest inquiries, feedback, and complaints promptly and professionally, escalating to the Spa Manager when necessary
- Monitor and maintain cleanliness, hygiene, and safety standards across all spa areas in line with UAE health and safety regulations
- Oversee inventory management of spa products, amenities, and equipment; coordinate with suppliers and procurement as needed
- Support the Spa Manager in achieving revenue targets through upselling of treatments, packages, and retail products
- Ensure all spa equipment is properly maintained and report any maintenance issues promptly
- Maintain accurate records of bookings, treatments, staff attendance, and revenue using the spa management system
- Assist in the development and implementation of spa promotions, seasonal packages, and membership programs
Qualifications
- Ensure compliance with all licensing, health, and safety requirements specific to spa operations in Dubai
- Foster a professional, welcoming, and luxurious atmosphere consistent with a five star hotel environment
- Step in to perform treatments or front desk duties when required to support the team during high demand periods
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