Spa & Recreation Receptionist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Greet guests, manage bookings, provide information, handle complaints, maintain cleanliness, and support sales in a spa environment with excellent communication skills.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Greet and assist guests in a professional, friendly manner in person and over the phone.
- Manage treatment bookings, schedule appointments, and ensure seamless spa operations.
- Provide accurate information about spa services, treatments, and promotions.
- Handle guest concerns and complaints promptly and discreetly.
- Promote rebookings and encourage guest loyalty.
- Maintain confidentiality of guest and staff information.
Operational & Administrative Duties
- Operate the point-of-sale system, handle payments, and reconcile daily transactions.
- Maintain spa databases, records, and reports as required.
- Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.
- Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.
- Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.
- Report discrepancies, security issues, or maintenance needs to management.
Guest Experience & Facility Upkeep
- Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.
- Maintain appropriate lighting, music, amenities, and overall atmosphere.
- Support towel and amenity management, ensuring guest areas remain refreshed and inviting.
- Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RAFFLES
Assistant Restaurant Manager
Qatar, QAT
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Assistant Restaurant Manager. The Assistant Restaurant Manager supports the Restauran...
Housing Manager
Qatar, QAT
The Housing Manager also leads the housing team, manages vendor relationships, resolves accommodation related concerns, and implements continuous improvements to enhance the emp...
Waiter / Waitress
Dubai, UAE
The role involves providing exceptional food and beverage service, maintaining cleanliness, and ensuring guest satisfaction while possessing strong communication and teamwork sk...
Reservations Agent
Jeddah, KSA
The role involves managing reservations, providing guest information, maximizing revenue through sales techniques, and requires strong customer service and communication skills.
Employee Dining Supervisor
Qatar, QAT
Supervise Employee Dining operations, ensuring quality service, compliance with food safety standards, and team development while managing inventory and colleague satisfaction.
Sales Coordinator
Qatar, QAT
The role involves supporting leisure sales through administrative tasks, client management, proposal preparation, and maintaining relationships with travel partners in a luxury ...
Captain - Lobby Lounge
Dubai, UAE
Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, pr...
Bartender - Lobby Lounge
Dubai, UAE
We invite you to join the world of luxury hospitality at Raffles Dubai as our new Bartender in Raffles Salon our award-winning lobby lounge to provide prompt and courteous drink...
Assistant Restaurant Manager
Qatar, QAT
Housing Manager
Qatar, QAT
Waiter / Waitress
Dubai, UAE
Reservations Agent
Jeddah, KSA
Employee Dining Supervisor
Qatar, QAT
Sales Coordinator
Qatar, QAT
Captain - Lobby Lounge
Dubai, UAE
Bartender - Lobby Lounge
Dubai, UAE