Spa Receptionist
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Key skills for this role
About the Role
The Spa Receptionist manages guest appointments, provides information on services, ensures smooth operations, and requires excellent customer service and organizational skills.
Key Skills for This Role
Full Job Posting
Job Scope
The Spa Receptionist is responsible for managing the spa reception area, coordinating guest appointments, and ensuring a smooth and welcoming guest experience.
The role involves handling reservations, providing information about spa services, and supporting the spa team to ensure efficient daily operations.
Main Duties And Responsibilities
- Welcome guests to the spa in a warm, professional, and friendly manner.
- Manage spa reservations and appointments through the spa booking system.
- Provide detailed information about spa treatments, services, and wellness programs.
- Assist guests in selecting appropriate spa treatments based on their needs.
- Ensure accurate scheduling of appointments to maximize therapist availability and spa revenue.
- Answer incoming calls and respond to guest inquiries regarding spa services and availability.
- Coordinate with spa therapists to ensure smooth appointment flow and timely service delivery.
- Maintain accurate guest records and treatment history in the spa system.
- Handle guest payments, billing, and cash handling procedures according to company policies.
- Promote spa retail products and wellness packages to guests.
- Maintain cleanliness and organization of the spa reception and waiting areas.
- Ensure spa amenities and guest areas are properly prepared and maintained.
- Assist in managing spa inventory for retail products and supplies when required.
- Monitor guest satisfaction and communicate guest feedback to the Spa Manager.
- Handle guest concerns or complaints professionally and escalate when necessary.
- Support spa team members to ensure efficient daily operations.
- Ensure compliance with spa policies, procedures, and hygiene standards.
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