Spa Receptionist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
The Spa Receptionist provides front-desk service and operational support for spa guests and members.
The role includes guest communication, appointment scheduling, retail promotion, payments, records, and spa administration.
Key Skills for This Role
Full Job Posting
Company Description
Mondrian Doha is described as a hospitality property with food, nightlife, events, celebrations, and business venues.
Role Overview
The Spa Receptionist provides front-desk service and operational support for spa guests and members.
The role includes guest communication, appointment scheduling, retail promotion, payments, records, and spa administration.
Guest Service
- Answer spa calls promptly and use guests' names during conversations.
- Greet everyone entering and leaving the spa facilities.
- Handle questions and concerns professionally and provide accurate, immediate responses.
- Maintain eye contact and demonstrate personalized service, a positive attitude, and professionalism.
Bookings and Sales
- Schedule tours, spa packages, treatments, personal training, and member and guest bookings.
- Conduct spa tours and consultations and promote facilities, treatments, products, services, programs, and promotions.
- Sell gift vouchers and process redemptions.
- Provide pre- and post-treatment advice and state relevant contraindications when booking appointments.
Records and Payments
- Ensure new clients complete consultation cards and keep Spa Soft records current.
- Process bill payments and receipts and maintain the spa desk bank.
- Record member and guest comments and maintain records of visits, treatments, and purchases.
- Complete daily takings and usage reports and manage cancellations and waiting lists.
Spa Operations
- Maintain spa reception areas as clean, safe, fully stocked, and well organized.
- Ensure equipment is serviced through a preventative maintenance program.
- Open and close the spa according to standard operating procedures.
- Monitor facility usage and remain at the assigned post for extended periods when required.
Systems and Development
- Use spa computers with skill and proficiency.
- Record required information in the Spa Book4Time system.
- Attend spa meetings, required training courses, and seminars.
- Assist in spa operations and communicate staff or guest occurrences requiring management attention.
Requirements
- Provide professional, courteous, and personalized service to spa guests and members.
- Use spa computer systems with skill and proficiency.
- Maintain accurate client, member, guest, treatment, purchase, and usage records.
- Attend required training courses, seminars, and spa staff meetings.
- Work without constant direct supervision and remain at the assigned post for extended periods.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mondrian Seoul Itaewon
Valet Coordinator
, QAT
Mondrian Doha is seeking a Valet Coordinator to deliver welcoming guest arrivals and departures while coordinating vehicle parking, retrieval, keys, luggage, and front-of-house operations. The role requires a valid Qatar
Bellman
, QAT
Mondrian Doha is seeking a Bellman to welcome arriving guests, handle luggage, escort guests to rooms, and support a comfortable hotel stay. The role requires attentive guest service, knowledge of hotel facilities and lo
Director of Sales
, QAT
The employer is seeking a Director of Sales to lead sales, revenue management, and sales administration activities for the hotel and related properties. The role oversees revenue growth, account development, sales strate
Internship – Food & Beverage
, QAT
The employer is seeking a Food and Beverage intern to support daily restaurant, bar, banquet, and event operations. The role requires guest service, table and service-area preparation, teamwork, food and beverage hygiene
Plumber
, QAT
The employer is seeking a plumber to maintain hotel plant, water, plumbing, fire, and building systems. The role covers preventive maintenance, emergency response, safety records, contractor coordination, purchasing acti
Spa Therapist
, QAT
The employer is seeking a Spa Therapist to deliver consultations, beauty, massage, body therapy, and specialized treatments for hotel guests and members. The role requires strong hygiene and sanitation practices, guest s
Cost Controller
, QAT
The employer is seeking a Cost Controller to lead food and beverage cost control and accounting operations for a hotel. The role covers financial reporting, budgeting, forecasting, systems maintenance, variance managemen
Learning and Development Manager
, QAT
The hotel is seeking a Learning and Development Manager to lead employee training, orientation, development, and evaluation programs. The role requires experience with training needs assessments, HR processes, employment
Valet Coordinator
, QAT
Bellman
, QAT
Director of Sales
, QAT
Internship – Food & Beverage
, QAT
Plumber
, QAT
Spa Therapist
, QAT
Cost Controller
, QAT
Learning and Development Manager
, QAT