Bellman
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Key skills for this role
Role Overview
****How your day looks like:****
• Greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service
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Key Skills for This Role
Full Job Posting
Company description
Mondrian Doha features lobby socialising, events, celebrations, business gatherings, and multiple food and nightlife venues across the property.
Role responsibilities
- Greet arriving guests and retrieve their luggage.
- Escort guests to their rooms, explain room facilities, and promote the hotel’s restaurants, bars, spa, and other outlets.
- Deliver luggage, messages, faxes, packages, and other items for guests.
- Handle guest requests to ensure their comfort.
- Transport departing guests’ luggage to the lobby and confirm all luggage is accounted for.
- Store luggage safely according to prescribed procedures and keep the storage area clean and tidy.
- Inform guests about the hotel, its services, the city, local happenings, and hotel functions.
- Provide gracious, attentive, and friendly service.
Requirements
- Knowledge of the hotel, its services, the city, and local happenings to inform guests accurately.
- Ability to provide gracious, attentive, and friendly service.
- Ability to handle, deliver, transport, and store guest luggage safely and accurately.
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