Software Support and Implementation Engineer- UAE
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Key skills for this role
About the Role
A confidential company seeks a Support Engineer to ensure smooth operation and maintenance of a Fuel Retail System across 500+ fuel stations. The role involves troubleshooting, user support, and infrastructure management.
Key Skills for This Role
Responsibilities
- Troubleshoot, diagnose, and resolve all application, user and system issues
- Ensure high performance of Retail systems across Head Office and all sites
- Provide support for MS SQL Server based systems (Head Office, Back Office, POS)
- Liaise with users at Head Office and fuel stations to resolve technical issues
- Provide training and guidance to users on system functionalities as required
- Work closely with vendors and external support teams for any third party system issues
Requirements
- Minimum 1 2 years of experience in IT support roles
- Background in infrastructure support (networking, servers, storage, cloud, security)
- Familiarity with POS systems, bank terminals, etc.
- Experience in implementing, testing, configuring, troubleshooting and supporting applications
- Experience in writing queries and managing MS SQL and writing scripts
- Good understanding of Web Services, API and IP based protocols
- Knowledge of networking protocols, firewalls, VPNs, and other network management tools
- UAE Driving License is a must
- Ability to work in on call & shift rotation
Full Job Posting
Job Overview
- The Support Engineer will work in support team in ensuring the smooth operation, support, and maintenance of the Fuel Retail System across 500+ fuel stations and the Head Office.
- This includes overseeing system support for Back Office Systems, Point of Sale (POS) terminals, bank terminals, and all other relevant systems.
- The role requires hands on expertise in infrastructure management and experience in leading a team in a technical environment.
Key Responsibilities
- System & Infrastructure Support: Troubleshoot, diagnose, and resolve all application, user and system issues.
- Ensure high performance of Retail systems across Head Office and all sites.
- Provide support for MS SQL Server based systems (Head Office, Back Office, POS).
- User & Client Support: Liaise with users at Head Office and fuel stations to resolve technical issues.
- Provide training and guidance to users on system functionalities as required.
- Work closely with vendors and external support teams for any third party system issues.
Required Skills & Qualifications
- Technical Expertise: Background in infrastructure support (networking, servers, storage, cloud, security).
- Familiarity with POS systems, bank terminals, etc.
- Experience of Implement, test, configure, troubleshooting and supporting application.
- Experience in Providing technical support to end user as per IT related issues
- Experience in Writing queries and manage MS SQL and writing scripts.
- Good understanding of Web Services, API and IP based protocols
- Knowledge of networking protocols, firewalls, VPNs, and other network management tools.
- Experience: Minimum 1 2 years of experience in IT support roles.
- Experience working with retail systems or similar environments with distributed sites.
- Personal Attributes: Strong leadership qualities with the ability to motivate and develop a high performing support team.
- Able to manage high pressure situations and lead incident responses.
- Self motivated, detail oriented, and able to work independently when required.
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