Software Service Engineer - French Speaking Must

Overview

Location:** Doha, Qatar

Employment Type:** Full-Time \| Contract

Key Responsibilities

• Manage and validate incoming customer inquiries within established SLA requirements.
• Investigate, troubleshoot, and resolve software incidents and application defects.
• Perform first-line support activities, including user account creation, password resets, and access management.
• Drive service tickets through to resolution while ensuring compliance with SLAs.
• Create and maintain knowledge base articles, problem records, and technical documentation in English.
• Monitor application performance and support customers in maintaining operational efficiency.
• Coordinate with higher-level support teams and application management teams when escalation is required.
• Prioritize and re-prioritize incidents based on business impact and SLA commitments.
• Administer application users, permissions, and security settings.
• Support application monitoring, health checks, patching, and system recovery activities.
• Identify security concerns and contribute to application security improvements.
• Maintain accurate records of configuration changes and system updates.
• Ensure application availability, reliability, and service quality standards are consistently achieved.

Qualifications & Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Strong experience in Tier 1 and Tier 2 application support environments.
• Knowledge of ITIL processes and service management best practices.
• Experience using ticketing platforms such as ServiceNow, Maximo, Remedy, or similar systems.
• Strong troubleshooting and analytical skills with the ability to resolve technical issues independently.
• Experience working with databases and application environments.
• Excellent verbal and written communication skills.
• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Strong customer service mindset with a proactive and solution-oriented approach.
• Ability to work independently and collaboratively within a global support environment.
• High attention to detail and ability to manage confidential information.
• French language proficiency is mandatory.
• Arabic language skills will be considered an advantage.

Working Hours

• 10 hours per day
• 5 working days per week
• Rotational shifts between Sunday and Thursday
• Shift coverage between 6:30 AM and 9:00 PM
• Weekend support may be required on a rotational basis

What We Offer

• Competitive salary package
• Opportunity to work with industry-leading utility software applications
• International and collaborative work environment
• Potential contract extension based on performance and business requirements
• Professional growth and development opportunities
• ***Please ensure to answer the pre-screening questions to be considered for this position.***
• ***THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY.
• REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.***

About Job Hub Global

Application Question(S)

• Are you proficient in speaking French?
• How soon can you join?
• Do you have experience working with databases?
• Do you have experience in Tier 1 and Tier 2 technical support?
• Do you have a valid Qatar ID (QID)?
• Do you accept the offered salary package of QAR 7,500 per month?
• Do you accept the contract duration and working schedule outlined above?