Social Media Community Manager & Content Creator

Contract Overview

Skills and Experience

• At least two years of agency or client-side experience in brand marketing through social media.
• Strong strategic thinking, proactive opportunity identification, creative flair, written communication, and copywriting skills.
• Thorough knowledge of social platforms and how brands can use them to achieve commercial results.
• Experience with social media management tools such as Sprinklr or Meltwater is listed.
• Experience in measurement, reporting, content creation, structured execution, and detail-oriented work is required.

Experience

• Beauty brand content creation experience and a portfolio or content profile are requested.
• FMCG experience and an interest in beauty and wellbeing are advantageous.
• Community management experience is required.
• Experience planning, creating, scheduling, and implementing feedback for TikTok and Instagram content is required.
• Stakeholder management experience with internal teams, cross-department partners, and clients is required.

Content Creation

• Monitor feeds for opportunities to connect the brand with culture.
• Plan and create brand-led content for monthly content plans.
• Write copy for organic posts and paid or dark content.
• Develop creative content based on trends and audience passions and behaviors.
• Coordinate client feedback and approval and schedule content across social channels.

Listening and Engagement

• Listen and respond to relevant consumer comments and questions.
• Provide on-brand responses to influencer and consumer mentions.
• Identify opportunities to surprise and delight the audience.
• Identify product-seeding opportunities with influencers and creators and track trending topics.

Planning and Client Partnership

• Receive and assess client briefs and support briefing creative teams and partners.
• Support social channel strategy workstreams and create social content calendars.
• Present content ideas to clients.

Reporting and Performance Analysis

• Monitor and analyze social media performance across channels.
• Deliver monthly reporting with key metrics, actionable insights, and optimization recommendations.