Quality Assurance Officer

About the Role

Quality Assurance and Compliance

• Support institutional policy, procedure, and quality assurance process implementation and monitoring.
• Monitor compliance with academic regulations and approved institutional procedures.
• Assist with accreditation activities, audits, reviews, and regulatory inspections.
• Maintain quality assurance documentation, records, and evidence repositories.
• Track compliance gaps and follow up on corrective and preventive actions.

Continuous Improvement

• Support quality improvement initiatives and monitor departmental action plans.
• Maintain records of recommendations, corrective actions, and improvement outcomes.
• Assist in evaluating the effectiveness of quality enhancement activities.

Governance and Committee Support

• Coordinate quality assurance meetings and committee activities.
• Prepare agendas, reports, presentations, and supporting documents.
• Record meeting minutes and action points and follow up on outstanding items.
• Support academic governance and institutional effectiveness initiatives.
• Assist faculty with course file documentation and submission requirements.

Documentation and Reporting

• Review and update policies, procedures, forms, and quality assurance templates.
• Ensure document control, version management, and record retention.
• Support process maps, checklists, and quality monitoring tools.
• Prepare reports and maintain quality-related records.

Requirements

• Bachelor's degree in Quality Assurance, Education, Business Administration, or a related field.
• 3–5 years of experience in quality assurance, accreditation, higher education administration, or institutional effectiveness.
• Strong knowledge of Microsoft Excel and Microsoft Office.
• Experience in data collection, analysis, reporting, and documentation.
• Excellent communication, organizational, and coordination skills.
• High attention to detail and accuracy.

Preferred Qualifications

• Experience within higher education institutions.
• Knowledge of UAE accreditation requirements, including CAA or KHDA.
• Experience supporting accreditation reviews, audits, and institutional assessments.
• Familiarity with LMS platforms, dashboards, and business intelligence tools.

Location and Contract

• The role is located in Dubai, UAE.
• The position is a 12-month renewable contract.