Site Manager - HOP
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Key skills for this role
About the Role
Deliveroo is looking for a Site Manager (HOP) to lead the speedy grocery delivery site in the UAE, driving performance, customer satisfaction, and productivity. The role involves managing a team, optimizing inventory, minimizing wastage, and ensuring compliance with health and safety standards.
Key Skills for This Role
Responsibilities
- Lead the site team and work closely with multi site manager to achieve all company objectives and goals
- Develop, train and motivate all employees to achieve ambitious targets
- Demonstrate operational excellence by meeting KPI targets for the site
- Minimise wastage by completing regular stock counts, inventory management and supervising stock rotation
- Supervise compliance to company standard operating procedures (SOPs) through robust supervision and coaching
- Drive strong standards within the site, adhering to merchandising and space management principles
- Ensure compliance with all Health & Safety and Due Diligence measures
- Supervise accurate timekeeping and ensure team members record shifts and take breaks as per policy
- Carry out regular Health & Safety checks and internal audits
- Monitor customer feedback and seek opportunities to improve the customer experience
Requirements
- Minimum of 1 2 years of grocery experience
- Good understanding and track record in influencing KPI performance
- Commercial acumen with ability to identify opportunities to grow Order Volume & GMV
- Great knowledge of food safety and health and safety compliance requirements
- Previous experience in leading a team of several direct reports
- Excellent communication skills, both verbally and written
- Organised individual with strong attention to detail
- Tech savvy and comfortable working with numbers (experience with Looker preferred)
- Right to work in the UK
Full Job Posting
About the Role
- We’re looking for a Site Manager (HOP) to join our UAE team.
- You’ll help us drive the highest performance possible within their respective site, including maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.
What You’ll Be Doing
- Lead through your respective team working closely with your site team and multi site manager to achieve all company objectives and goals.
- Lead by the Deliveroo values and ensure your team follows suit.
- Develop, train and motivate all employees to achieve ambitious targets.
- Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve.
- Minimise wastage within your site by completing regular stock counts, inventory management and supervising stock rotation.
- Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.
- Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
- Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation.
- Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.
- Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.
- Participate in relevant meetings ensuing contribution and clear communication where appropriate.
- Monitor customer feedback seeking opportunities to improve the customer experience.
What You’ll Need To Thrive
- Minimum of 1 2 years of grocery experience
- A good understanding and track record in influencing KPI performance
- Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)
- Great knowledge of food safety and health and safety compliance requirements
- Previous experience in leading a team of several direct reports
- Can demonstrate excellent communication skills, both verbally and written
- Organised individual with strong attention to detail
- Tech savvy and comfortable working with numbers (experience with Looker preferred)
- ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world’s fastest growing food tech companies
- Right to work in the UK
- Able to comply to company working expectations (e.g. weekend working)
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