Shop Assistant
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Key skills for this role
About the Role
SIDCO FOODS MEAT TRADING L.L.C is seeking a Shop Assistant to deliver exceptional customer service and manage store operations in Dubai.
Key Skills for This Role
Responsibilities
- Welcome customers in a professional and friendly manner
- Understand customer requirements and provide accurate product recommendations
- Deliver exceptional customer service to enhance satisfaction and loyalty
- Assist customers throughout the purchasing process and resolve queries effectively
- Support sales initiatives and contribute to achieving store sales targets
- Process customer transactions accurately using the POS system
- Prepare invoices, receipts, and other sales documentation
- Ensure all billing procedures comply with company policies and financial controls
- Handle cash and digital payment transactions responsibly
- Process online orders through eCommerce platforms
- Coordinate order picking, packing, invoicing, and dispatch
- Monitor order status to ensure timely fulfillment and delivery
Requirements
- High school diploma or equivalent
- Minimum 1 2 years of experience in retail, customer service, or shop operations
- Experience with billing, invoicing, and POS systems
- Knowledge of eCommerce order processing and fulfillment
- Strong understanding of inventory management and stock control practices
- Good computer skills, including Microsoft Office and retail management software
- Proficiency in English and Hindi
- Knowledge of Arabic is a strong advantage
Full Job Posting
Overview
- We are seeking a motivated, customer oriented, and detail focused Shop Assistant to join our retail team. The successful candidate will play a key role in delivering an exceptional customer experience while ensuring efficient day to day store operations, accurate inventory management, and seamless e
Key Responsibilities Customer Service & Sales
- Welcome customers in a professional and friendly manner.
- Understand customer requirements and provide accurate product recommendations.
- Deliver exceptional customer service to enhance customer satisfaction and loyalty.
- Assist customers throughout the purchasing process and resolve queries effectively.
- Support sales initiatives and contribute to achieving store sales targets.
Billing & Store Operations
- Process customer transactions accurately using the Point of Sale (POS) system.
- Prepare invoices, receipts, and other sales documentation.
- Ensure all billing procedures comply with company policies and financial controls.
- Handle cash and digital payment transactions responsibly.
eCommerce Order Management
- Process online orders received through various eCommerce platforms.
- Coordinate order picking, packing, invoicing, and dispatch.
- Monitor order status to ensure timely fulfillment and delivery.
- Manage returns, exchanges, and customer inquiries related to online purchases.
Inventory Management
- Maintain accurate inventory records across retail and online sales channels.
- Perform regular stock counts and inventory reconciliations.
- Receive, inspect, and organize incoming stock.
- Monitor stock availability and coordinate replenishment to prevent stock shortages or overstocking.
- Ensure products are displayed neatly and stock accuracy is maintained at all times.
General Store Administration
- Maintain cleanliness, organization, and visual merchandising standards within the store.
- Assist with promotional campaigns, product launches, and seasonal displays.
- Work collaboratively with colleagues to ensure smooth store operations.
- Perform additional duties as assigned by management.
Qualifications & Skills
- High school diploma or equivalent; additional retail or business qualifications are an advantage.
- Minimum 1–2 years of experience in retail, customer service, or shop operations.
- Experience with billing, invoicing, and POS systems.
- Knowledge of eCommerce order processing and fulfillment.
- Strong understanding of inventory management and stock control practices.
- Good computer skills, including Microsoft Office and retail management software.
- Excellent organizational and multitasking abilities.
- Strong problem solving skills with attention to detail.
- Ability to work independently as well as collaboratively within a team.
Language Requirements
- Proficiency in English and Hindi is required.
- Knowledge of Arabic will be considered a strong advantage.
Personal Attributes
- Professional appearance and positive attitude.
- Excellent interpersonal and communication skills.
- Customer focused with a commitment to service excellence.
- Reliable, honest, and accountable.
- Ability to perform effectively in a fast paced retail environment.
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