Services Renewal Account Manager
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Key skills for this role
About the Role
Oracle is hiring a Services Renewal Account Manager to manage timely renewals of hardware and software support contracts for customers in the UAE. The role requires strong communication skills and a customer success mindset.
Key Skills for This Role
Responsibilities
- Manage timely renewals of both Hardware and Software support contracts for medium sized to large customers in assigned territory
- Educate customers on business practices and contractual implications
- Ensure customer awareness and understanding of Oracle's Support Services portfolio
- Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base
- Look for WINBACKs from contracts cancelled in the past
- Grow the available territory by selling Value Added services like Extended Support or DDR Services
- Manage exceptions for customers with issues that may delay or inhibit renewals
- Accurately forecast business targets and opportunities in territory
- Identify and transfer leads to sales representatives for top tier opportunities
Requirements
- Strong oral and written communication skills
- Objection Handling and Result Orientation skills
- Ability to play the role of a Customer Success Manager
Full Job Posting
What you'll do
- The individual would be responsible for timely renewals of both Hardware and Software support contracts for medium sized to large customers in assigned territory.
- Educate customers on business practices and any associated contractual implications.
- Ensure customer awareness and complete understanding of our Support Services portfolio.
- Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base.
- Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware.
- Grow the available territory by selling Value Added services like Extended Support or DDR Services, where applicable.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Accurately forecast business targets and opportunities in territory.
Responsibilities
- Responsible for timely renewals for customers in assigned territory.
- Educate customers on business practices and any associated contractual implications.
- Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Identify and transfer leads to sales representatives for top tier opportunities.
- Accurately forecast business targets and opportunities in territory.
What we are looking for
- Strong oral and written communication skills is an absolute must.
- Objection Handling and Result Orientation are key skills that would be required for this role.
- Need to play the role of a Customer Success Manager who owns the CSAT and work towards growing Oracle's wallet share in the account.
What we will offer you
- A competitive salary with exciting benefits
- Flexible and remote working so you can do your best work
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities.
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