Services Renewal Account Manager (Saudi Arabia)
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Key skills for this role
About the Role
Oracle is seeking a Services Renewal Account Manager to manage timely renewals of hardware and software support contracts for customers in Saudi Arabia. The role involves educating customers on Oracle's support portfolio, managing cancellation risks, and growing the territory through value-added services.
Key Skills for This Role
Responsibilities
- Responsible for timely renewals of both Hardware and Software support contracts for medium sized to large customers in assigned territory.
- Educate customers on business practices and any associated contractual implications.
- Ensure customer awareness and complete understanding of our Support Services portfolio.
- Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base.
- Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware.
- Grow the available territory by selling Value Added services like Extended Support or DDR Services, where applicable.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Accurately forecast business targets and opportunities in territory.
- Identify and transfer leads to sales representatives for top tier opportunities.
Requirements
- Strong oral and written communication skills
- Objection handling and result orientation
- Ability to play the role of a Customer Success Manager
- Career Level IC3 (individual contributor level 3)
Full Job Posting
Job Description
- The individual would be responsible for timely renewals of both Hardware and Software support contracts for medium sized to large customers in assigned territory.
- Educate customers on business practices and any associated contractual implications.
- Ensure customer awareness and complete understanding of our Support Services portfolio.
- Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base.
- Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware.
- Grow the available territory by selling Value Added services like Extended Support or DDR Services, where applicable.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Accurately forecast business targets and opportunities in territory.
Responsibilities
- Responsible for timely renewals for customers in assigned territory.
- Educate customers on business practices and any associated contractual implications.
- Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Identify and transfer leads to sales representatives for top tier opportunities.
- Accurately forecast business targets and opportunities in territory.
What we are looking for
- Strong oral and written communication skills is an absolute must.
- Objection Handling and Result Orientation are key skills that would be required for this role.
- Need to play the role of a Customer Success Manager who owns the CSAT and work towards growing Oracle's wallet share in the account.
What we will offer you
- A competitive salary with exciting benefits
- Flexible and remote working so you can do your best work
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
About Us
- Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life saving care.
- With AI embedded across our products and services, we help customers turn that promise into a better future for all.
- Oracle is an Equal Employment Opportunity Employer.
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