ServiceNow Senior Analyst

Company Overview

Role Overview

Core Responsibilities

• Gather business requirements, create specifications, document workflows, and obtain user sign-off.
• Design and execute test plans for business requirements and functional specifications.
• Translate application functionality into architecture and business functionality requirements with technical teams.
• Communicate business goals and needs, manage expectations, and define satisfaction metrics.
• Recommend strategies, process innovations, enhancements, and new business requirements.
• Maintain ServiceNow knowledge, recommend upgrades, and work with analysts and programmers.
• Maintain operating procedures and standards manuals and conduct training on system and procedure changes.
• Conduct management and stakeholder meetings for presentations, reviews, approvals, and recommendations.

Qualifications

• Bachelor’s degree in engineering, technology, computer applications, computer science, business administration, or an equivalent qualification.
• 4 to 6 years of project management and ServiceNow IRM or VRM configuration or administration experience.
• Experience with SDLC processes, client requirements analysis, and system design.

Preferred Certifications

• ServiceNow Certified System Administrator is identified as must-have in the certification list.
• ServiceNow Certified Implementation Specialist and Business Analyst certification or equivalent are listed as plus or preferred qualifications.
• CISA, CISM, and ISO 27001 are preferred certifications.

Full-Time Employee Benefits

• Benefits include medical, critical illness, accidental, and life insurance; wellness and employee assistance programs; parental and adoption support; mobility benefits; retirement benefits; and education and financial assistance.