Service Sales Coordinator - AfterSales
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Key skills for this role
About the Role
SKM Air Conditioning LLC is seeking a Service Sales Coordinator to support the Service Sales team with quotations, client communication, and administrative tasks. The role requires 3+ years of service coordination experience, preferably in HVAC/OEM/FM, and strong MS Office skills.
Key Skills for This Role
Responsibilities
- Prepare AMC, Repair & Replacement quotations and maintain documentation
- Coordinate with Logistics, Engineering, Procurement, Operations
- Prepare and send invoices; follow up for payments
- Handle AMC agreements, courier dispatch, and administrative support
- Communicate with clients, including Arabic‑speaking Emirati customers
- Follow up on AMC renewals, repairs, project payments, and closures
- Maintain accurate digital and manual records
- Support walk‑in customers and manage incoming calls
- Prepare reports, charts, and required departmental data
- Assist Branch Manager with assigned tasks
Requirements
- 3+ years experience in service coordination (HVAC / OEM / FM preferred)
- Strong MS Office skills
- Excellent English; Arabic is Preference
- Strong communication, organization, and customer service skills
- Ability to multitask, work under pressure, and manage priorities
Full Job Posting
Role Summary
- Responsible for preparing quotations, coordinating with internal departments, managing client communication, supporting payment processes, and maintaining accurate records. Ensures service activities run efficiently and meet company standards.
Requirements
- 3+ years experience in service coordination (HVAC / OEM / FM preferred)
- Strong MS Office skills
- Excellent English; Arabic is Preference.
- Strong communication, organization, and customer service skills
- Ability to multitask, work under pressure, and manage priorities
Key Responsibilities
- Prepare AMC, Repair & Replacement quotations and maintain documentation
- Coordinate with Logistics, Engineering, Procurement, Operations
- Prepare and send invoices; follow up for payments
- Handle AMC agreements, courier dispatch, and administrative support
- Communicate with clients, including Arabic‑speaking Emirati customers
- Follow up on AMC renewals, repairs, project payments, and closures
- Maintain accurate digital and manual records
- Support walk‑in customers and manage incoming calls
- Prepare reports, charts, and required departmental data
- Assist Branch Manager with assigned tasks
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