Service Plus Team Leader - Luxury Hotel KAFD
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Key skills for this role
About the Role
Supervise Service Plus operations, ensure guest satisfaction, handle complaints, and maintain service standards while training staff in hospitality management.
Key Skills for This Role
Full Job Posting
Job Scope
- Supervise the daily operations of the Service Plus desk.
- Ensure all incoming guest calls and service requests are handled efficiently and professionally.
- Monitor the performance of Service Plus Operators and ensure adherence to service standards.
- Ensure all guest requests are accurately recorded and promptly dispatched to the appropriate departments.
- Follow up on guest requests to ensure timely completion and guest satisfaction.
- Handle guest complaints or concerns received through telephone or communication systems.
- Coordinate with housekeeping, engineering, front office, and other departments to ensure smooth operations.
- Maintain accurate records and reports related to guest service requests.
- Assist in training and mentoring Service Plus Operators.
- Ensure proper telephone etiquette and communication standards are maintained at all times.
- Monitor service response times and identify areas for improvement.
- Support the Front Office Manager in maintaining operational efficiency.
- Ensure compliance with hotel policies, procedures, and service standards.
- Maintain a professional working environment within the Service Plus team.
- Prepare shift reports and communicate operational updates to management.
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