Service Engineer - Central Zone
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Key skills for this role
About the Role
Zahrawi Group seeks a Service Engineer for the Central Zone in Riyadh to provide customer service and technical support for medical equipment. The role involves preventive maintenance, machine installation, breakdown repairs, and sales of service contracts.
Key Skills for This Role
Responsibilities
- Plan and perform preventive maintenance to meet health authority policies
- Install machines and arrange pre installation requirements
- Respond to breakdown calls and arrange spare parts deliveries
- Sell and promote service contracts and achieve revenue targets
- Support lab technicians with application related work
- Attend trainings as scheduled
- Complete weekly reports and update instrument database
- Coordinate with sales team on technical information and pre installation site visits
Requirements
- Bachelor’s degree in biomedical engineering or relevant engineering field
- Fresh graduates or 1 2 years of experience as applicable
- Effective communication skills and good English
- Time management skills
- Problem solving skills
- Excellent computer skills in MS Office
- Ability to work under pressure
- Saudi national and based in Riyadh, willing to travel
Full Job Posting
About Zahrawi Group
- Zahrawi Group is a leading company in the GCC Healthcare Industry with presence in UAE, KSA, Qatar, Bahrain, and Oman markets.
- The company supplies and distributes high quality products and services to Hospitals, Clinics, Laboratories, and Analytical Industries.
Job Brief
- The Service Engineer is accountable for providing customer service and technical support by delivering the highest level of end user service performance from Installation and in any critical 24x7 environment.
Accountabilities
- Adhere to all Zahrawi Policies & Procedures as applicable.
- Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
- Ensure that all preventive maintenance is done for all machines.
- Installation of all the products trained on.
- Arrange pre installation requirements for free commitment or local supply of Instrument ordered.
- Ensure that the machines are installed properly to avoid any issues with the customer.
- Regular and timely corrective actions for breakdown calls.
- Arrange deliveries of spare parts received in stimulating time.
- Sell and promote the service contract for the different product handled.
- Develop a good customer relationship.
- Achieve the target revenue for the whole year.
- Support the Lab Technicians with any application related work that is needed.
Additional Accountabilities
- Attend the training when scheduled / required.
- Timely filling of the weekly report.
- To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations.
- To update the database of instruments with the service coordinator.
- Coordinate with Sales team regarding the technical information and pre installation site visit.
- Any appropriate sales lead / info to be shared with Sales team.
- Weekly Reporting to Line Manager.
Requirements
- Education: Bachelor’s degree in biomedical engineering or relevant engineering field.
- Experience: Fresh Graduates / 1 2 years of experience as applicable.
- Job Specific Skills: Effective Communication skills & Good English Time management skills Problem Solving Skills Excellent computer skills in Ms. Office – Ability to work under pressure.
- Additional Details: Candidate should be Saudi National and based in Riyadh, KSA. Should be willing to travel as per business needs.
Additional Information
- Location: KSA Riyadh
- Job Type: FULLTIME
- Job Posting Date: 25 06 2026
- Division/Department: Service
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