Service Desk and Support Engineer
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Key skills for this role
About the Role
Provide first-line technical support, diagnosing and resolving hardware, software, and network issues for end-users via phone, email, or chat. Escalate complex or unresolved iss.
Key Skills for This Role
Responsibilities
- Provide first line technical support via phone, email, or chat
- Diagnose and resolve hardware, software, and network issues
- Escalate complex issues to specialized teams and document resolutions
- Manage IT asset inventory, deployment, and decommissioning
- Handle user account creation, modification, and deletion
Requirements
- Provide first line technical support for hardware, software, and network issues
- Escalate complex issues to specialized teams
- Manage and maintain IT assets
- Perform user account management
Full Job Posting
Responsibilities
- Provide first line technical support, diagnosing and resolving hardware, software, and network issues for end users via phone, email, or chat.
- Escalate complex or unresolved issues to appropriate specialized teams, ensuring timely resolution and clear documentation.
- Manage and maintain IT assets, including inventory tracking, deployment, and decommissioning of hardware and software.
- Perform user account management, including creation, modification, and deletion of accounts and access permissions.
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