Service Desk and Support Engineer
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Key skills for this role
About the Role
Provide first-line technical support, manage IT assets, and perform user account management while possessing a Bachelor's degree and relevant certifications.
Key Skills for This Role
Responsibilities
- Provide first line technical support, diagnosing and resolving hardware, software, and network issues for end users via phone, email, or chat.
- Escalate complex or unresolved issues to appropriate specialized teams, ensuring timely resolution and clear documentation.
- Manage and maintain IT assets, including inventory tracking, deployment, and decommissioning of hardware and software.
- Perform user account management, including creation, modification, and deletion of accounts and access permissions.
Requirements
- Experience in IT support or service desk role
- Knowledge of hardware, software, and network troubleshooting
- Strong communication and problem solving skills
- Experience with IT asset management and user account administration
Full Job Posting
Responsibilities
- Provide first line technical support, diagnosing and resolving hardware, software, and network issues for end users via phone, email, or chat.
- Escalate complex or unresolved issues to appropriate specialized teams, ensuring timely resolution and clear documentation.
- Manage and maintain IT assets, including inventory tracking, deployment, and decommissioning of hardware and software.
- Perform user account management, including creation, modification, and deletion of accounts and access permissions.
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