Service Delivery Manager / Project Manager (French Speaker)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Techzone Technologies is seeking a French-speaking Service Delivery Manager / Project Manager in Dubai. The hybrid role involves 70% service delivery management and 30% project management, acting as a key interface between international clients and internal teams.
Key Skills for This Role
Responsibilities
- Manage end to end service delivery and ensure SLA compliance
- Act as the main point of contact between clients and internal teams
- Monitor KPIs, service performance, and reporting dashboards
- Oversee incident, request, and change management processes
- Track ETAs, priorities, and service commitments
- Analyze service trends and identify improvement opportunities
- Ensure smooth transition from project delivery to operations
- Maintain proactive communication with clients to ensure high satisfaction
- Prepare reports, meeting minutes, and follow ups
- Support delivery of multiple projects (scope, timeline, and coordination)
- Track milestones, risks, dependencies, and deliverables
- Assist with planning activities (WBS, timelines, reporting)
Requirements
- 2–7 years of experience in Service Delivery, Customer Success, or Project Coordination / Project Management
- Strong experience in SLA management, incident handling, and client facing roles
- Fluency in French and English (mandatory)
- Arabic is a strong advantage
- Strong stakeholder management and communication skills
- Ability to work in an international and multicultural environment
- Proactive, organized, and ownership driven mindset
Full Job Posting
Overview
- We are looking for a motivated and high potential Service Delivery Manager / Project Manager to join a leading international organization in Dubai.
- This role is a hybrid position combining Service Delivery Management (70%) and Project Management (30%), where you will act as a key interface between international clients and internal teams, ensuring service quality, operational excellence, and smooth project to operation transitions.
Service Delivery Management (70%)
- Manage end to end service delivery and ensure SLA compliance
- Act as the main point of contact between clients and internal teams
- Monitor KPIs, service performance, and reporting dashboards
- Oversee incident, request, and change management processes
- Track ETAs, priorities, and service commitments
- Analyze service trends and identify improvement opportunities
- Ensure smooth transition from project delivery to operations
- Maintain proactive communication with clients to ensure high satisfaction
- Prepare reports, meeting minutes, and follow ups
Project Management (30%)
- Support delivery of multiple projects (scope, timeline, and coordination)
- Track milestones, risks, dependencies, and deliverables
- Assist with planning activities (WBS, timelines, reporting)
- Coordinate with internal teams, vendors, and stakeholders
- Prepare dashboards and progress reports
- Support resource planning and delivery optimization
Requirements
- 2–7 years of experience in: Service Delivery, Customer Success, Project Coordination / Project Management
- Strong experience in SLA management, incident handling, and client facing roles
- Fluency in French and English (mandatory)
- Arabic is a strong advantage
- Strong stakeholder management and communication skills
- Ability to work in an international and multicultural environment
- Proactive, organized, and ownership driven mindset
Nice to Have
- ServiceNow, Jira, Confluence
- Power BI or reporting tools
- MS Project or equivalent planning tools
- Advanced Excel / PowerPoint
Preferred Profile
- Junior to mid level professional with strong growth potential
- Experience in IT services, telecom, or technology environments
- Comfortable working with international clients
- Strong problem solving and coordination skills
Compensation
- Pay: AED 20,000.00 AED 25,000.00 per month
Work Location
- In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at techzone technologies llc
API Integration Engineer
Dubai, UAE
A leading UAE organization is seeking an API Integration Engineer to design, develop, and maintain enterprise integration solutions and APIs. The role requires 3-6 years of experience with middleware technologies like we
PKI Administrator & Support Engine1er
Dubai, UAE
We are seeking a skilled PKI Administrator & Support Engineer to manage enterprise PKI environments, Certificate Authorities, and HSM-backed infrastructures. The role involves certificate lifecycle management, monitoring
Avionics Model-Based Engineer (eVTOL Program) – Abu Dhabi
Abu Dhabi, UAE
Support an advanced eVTOL aircraft program in Abu Dhabi as an Avionics Model-Based Engineer. Focus on system-level design and integration of avionics and vehicle management systems using MATLAB/Simulink. Requires 5+ year
Enterprise Risk & Business Continuity Lead (Short-Term Contract)
Abu Dhabi, UAE
A short-term contract (3 months) for an experienced Enterprise Risk & Business Continuity Lead to build ERM and BCM frameworks from scratch for a government-backed organization in Al Ain, UAE. The role involves developin
Senior Product Manager – E-commerce Fulfillment & Logistics
Dubai, UAE
We are seeking a Senior Product Manager to lead end-to-end order lifecycle, fulfillment operations, and delivery systems for a leading grocery and retail e-commerce platform in the UAE. You will translate operational pro
Business Analysis SME – E-commerce & Fulfillment
Dubai, UAE
Techzone Technologies seeks a Business Analysis SME to lead end-to-end order lifecycle and fulfillment optimization for a grocery e-commerce platform. The role requires 5+ years in business analysis or product management
C++ Software Engineer – Real-Time Systems / Autonomous Platforms
Abu Dhabi, UAE
Job Description We are looking for a Software Engineer with strong experience in C++ and Linux to join a team working on advanced real-time and distributed systems. This role focuses on developing and integrating softwar
Senior L2 Support Engineer | IAM / Linux / Kubernetes
Dubai, UAE
ob Description: We are hiring a Senior L2 Support Engineer to join a leading global organization delivering advanced Digital Identity & Trust Services solutions in Qatar. In this role, you will play a key part in ensurin
API Integration Engineer
Dubai, UAE
PKI Administrator & Support Engine1er
Dubai, UAE
Avionics Model-Based Engineer (eVTOL Program) – Abu Dhabi
Abu Dhabi, UAE
Enterprise Risk & Business Continuity Lead (Short-Term Contract)
Abu Dhabi, UAE
Senior Product Manager – E-commerce Fulfillment & Logistics
Dubai, UAE
Business Analysis SME – E-commerce & Fulfillment
Dubai, UAE
C++ Software Engineer – Real-Time Systems / Autonomous Platforms
Abu Dhabi, UAE
Senior L2 Support Engineer | IAM / Linux / Kubernetes
Dubai, UAE