Senior L2 Support Engineer | IAM / Linux / Kubernetes
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About the Role
ob Description: We are hiring a Senior L2 Support Engineer to join a leading global organization delivering advanced Digital Identity & Trust Services solutions in Qatar.
Key Skills for This Role
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Overview
ob Description:
We are hiring a **Senior L2 Support Engineer** to join a leading global organization delivering advanced **Digital Identity & Trust Services** solutions in Qatar.
In this role, you will play a key part in ensuring system stability, performance, and continuous operation of mission-critical platforms within a complex distributed environment.
Key Responsibilities
- Provide Level 2 support for incidents and service requests within SLA
- Troubleshoot complex issues across applications, systems, and infrastructure
- Perform daily system maintenance to ensure maximum uptime
- Escalate critical issues to L3 teams when necessary
- Maintain accurate incident logs and technical documentation
- Support KPI reporting and operational analysis
- Participate in system integration, deployment, and migration activities
- Work in a 24/7 shift environment
- Train users and internal teams when required
Requirements
- 7–8 years of experience in Application / L2 Support
- Strong experience in **Linux (RedHat)** and **Windows environments**
- Proven ability to troubleshoot in distributed systems
- Experience in customer-facing technical support roles
- Bachelor’s degree in Computer Science or equivalent
- Fluent in English (Arabic is a plus)
Technical Skills
- Java & .NET (C#, .NET Core, APIs, MVC)
- REST APIs, Web Services, SoapUI, HTML/CSS, JavaScript
- Kubernetes, Docker, Microservices architecture
- Identity & Access Management (SAML, OAuth2, OpenID)
• Active Directory & LDAP
- Nice to Have:
- CI/CD tools (Git, Jenkins, Maven)
• Databases (Oracle, MSSQL, MySQL, MongoDB)
- VMware, SAN, Backup solutions
- Mobile app support (iOS / Android)
- HSM knowledge
Salary & Benefits
- Salary up to **13,000 SAR/month based on experince**
- Competitive benefits package
- Opportunity to work on high-impact, enterprise-level systems
- Long-term career growth opportunities
- Pay: AED11,000.00 - AED13,000.00 per month
Application Question(S)
- Have you investigated or resolved issues in Kubernetes pods (CrashLoopBackOff / Pending / Restarting)? How?
- are you willing to relocate to Qatar?
- please write your \| Nationality \| Years of Experience \| Current Salary \| Excepted Salary \| Notice Period \|
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