Senior Product Manager – E-commerce Fulfillment & Logistics
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Key skills for this role
About the Role
We are seeking a Senior Product Manager to lead end-to-end order lifecycle, fulfillment operations, and delivery systems for a leading grocery and retail e-commerce platform in the UAE.
Key Skills for This Role
Responsibilities
- Lead business analysis efforts across the end to end e commerce lifecycle (checkout → order management → fulfillment → last mile delivery)
- Translate complex operational processes into structured system workflows and scalable product requirements
- Own and document business requirements, user stories, and functional specifications
- Analyze and optimize fulfillment operations, warehouse processes, and delivery performance
- Collaborate with cross functional teams (Product, Engineering, Operations, CX) to deliver high impact solutions
- Identify bottlenecks across the order lifecycle and define data driven improvements
- Support the design and enhancement of Order Management Systems (OMS), Warehouse Management Systems (WMS), and Delivery & last mile platforms
- Ensure alignment between business needs and technical implementation
- Track KPIs related to SLA, delivery success, cancellations, fulfillment efficiency, and customer experience
Requirements
- 5+ years of experience in Business Analysis, Product Management, or Product Operations
- Strong experience within E commerce / Marketplace / Grocery platforms
- Strong experience within Logistics / Supply Chain / Fulfillment / Last mile delivery
- Hands on experience working on order lifecycle systems, fulfillment operations, or delivery/logistics platforms
- Experience with Agile methodologies (Scrum, backlog management, sprint planning)
- Ability to convert business problems into end to end system solutions
- Strong stakeholder management and cross functional collaboration skills
- Fluent in English (Arabic is a plus)
Full Job Posting
About the Role
- We are looking for a Senior Product Manager – E commerce Fulfillment & Logistics to join a strategic digital transformation initiative for a leading grocery and retail e commerce platform in the UAE.
- This role is focused on end to end order lifecycle, fulfillment operations, and delivery systems, working closely with product, engineering, and operations teams to design and optimize scalable digital solutions.
Key Responsibilities
- Lead business analysis efforts across the end to end e commerce lifecycle (checkout → order management → fulfillment → last mile delivery)
- Translate complex operational processes into structured system workflows and scalable product requirements
- Own and document business requirements, user stories, and functional specifications
- Analyze and optimize fulfillment operations, warehouse processes, and delivery performance
- Collaborate with cross functional teams (Product, Engineering, Operations, CX) to deliver high impact solutions
- Identify bottlenecks across the order lifecycle and define data driven improvements
- Support the design and enhancement of systems such as Order Management Systems (OMS), Warehouse Management Systems (WMS), and Delivery & last mile platforms
- Ensure alignment between business needs and technical implementation
- Track KPIs related to SLA, delivery success, cancellations, fulfillment efficiency, and customer experience
Required Experience
- 5+ years of experience in Business Analysis, Product Management, or Product Operations
- Strong experience within E commerce / Marketplace / Grocery platforms
- Strong experience within Logistics / Supply Chain / Fulfillment / Last mile delivery
- Hands on experience working on order lifecycle systems, fulfillment operations, or delivery/logistics platforms
- Experience with Agile methodologies (Scrum, backlog management, sprint planning)
- Ability to convert business problems into end to end system solutions
- Strong stakeholder management and cross functional collaboration skills
- Fluent in English (Arabic is a plus)
Preferred Background
- Candidates coming from companies such as Talabat / Careem, Noon / Jumia, Instashop, MaxAB / Capiter / Bosta, Floward / Breadfast
What We’re Looking For
- Strong system thinker (not just reporting or analytics)
- Deep understanding of fulfillment and operational workflows
- Experience building or working closely with OMS / WMS / logistics systems
- Ability to work in fast paced, high growth environments
- Someone who can bridge the gap between business, operations, and technology
Pay
- AED16,000.00 AED18,000.00 per month
Work Location
- In person
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