Business Analysis SME – E-commerce & Fulfillment
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Key skills for this role
About the Role
Techzone Technologies seeks a Business Analysis SME to lead end-to-end order lifecycle and fulfillment optimization for a grocery e-commerce platform. The role requires 5+ years in business analysis or product management with deep e-commerce and logistics experience.
Key Skills for This Role
Responsibilities
- Lead business analysis efforts across the end to end e commerce lifecycle (checkout → order management → fulfillment → last mile delivery)
- Translate complex operational processes into structured system workflows and scalable product requirements
- Own and document business requirements, user stories, and functional specifications
- Analyze and optimize fulfillment operations, warehouse processes, and delivery performance
- Collaborate with cross functional teams (Product, Engineering, Operations, CX) to deliver high impact solutions
- Identify bottlenecks across the order lifecycle and define data driven improvements
- Support the design and enhancement of systems such as OMS, WMS, and delivery platforms
- Ensure alignment between business needs and technical implementation
- Track KPIs related to SLA, delivery success, cancellations, fulfillment efficiency, and customer experience
Requirements
- 5+ years of experience in Business Analysis, Product Management, or Product Operations
- Strong experience within e commerce / marketplace / grocery platforms
- Strong experience within logistics / supply chain / fulfillment / last mile delivery
- Hands on experience with order lifecycle systems, fulfillment operations, or delivery platforms
- Experience with Agile methodologies (Scrum, backlog management, sprint planning)
- Ability to convert business problems into end to end system solutions
- Strong stakeholder management and cross functional collaboration skills
- Fluent in English (Arabic is a plus)
Full Job Posting
About the Role
- We are looking for a Business Analysis Subject Matter Expert (SME) to join a strategic digital transformation initiative for a leading grocery and retail e commerce platform in the UAE.
- This role is focused on end to end order lifecycle, fulfillment operations, and delivery systems, working closely with product, engineering, and operations teams to design and optimize scalable digital solutions.
Key Responsibilities
- Lead business analysis efforts across the end to end e commerce lifecycle (checkout → order management → fulfillment → last mile delivery)
- Translate complex operational processes into structured system workflows and scalable product requirements
- Own and document business requirements, user stories, and functional specifications
- Analyze and optimize fulfillment operations, warehouse processes, and delivery performance
- Collaborate with cross functional teams (Product, Engineering, Operations, CX) to deliver high impact solutions
- Identify bottlenecks across the order lifecycle and define data driven improvements
- Support the design and enhancement of systems such as OMS, WMS, and delivery platforms
- Ensure alignment between business needs and technical implementation
- Track KPIs related to SLA, delivery success, cancellations, fulfillment efficiency, and customer experience
Required Experience
- 5+ years of experience in Business Analysis, Product Management, or Product Operations
- Strong experience within e commerce / marketplace / grocery platforms
- Strong experience within logistics / supply chain / fulfillment / last mile delivery
- Hands on experience working on order lifecycle systems, fulfillment operations, or delivery platforms
- Experience with Agile methodologies (Scrum, backlog management, sprint planning)
- Ability to convert business problems into end to end system solutions
- Strong stakeholder management and cross functional collaboration skills
- Fluent in English (Arabic is a plus)
Preferred Background
- Candidates coming from companies such as Talabat / Careem, Noon / Jumia, Instashop, MaxAB / Capiter / Bosta, Floward / Breadfast
What We’re Looking For
- Strong system thinker (not just reporting or analytics)
- Deep understanding of fulfillment and operational workflows
- Experience building or working closely with OMS / WMS / logistics systems
- Ability to work in fast paced, high growth environments
- Someone who can bridge the gap between business, operations, and technology
Pay
- AED 16,000 AED 18,000 per month
Work Location
- In person
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