Service Ambassador- UAEN only
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Emirates Islamic is hiring a Service Ambassador (UAEN only) to serve as the first point of contact in the branch, managing customer flow and providing guidance on banking services.
Key Skills for This Role
Responsibilities
- Welcome and assist customers, ensuring a professional and positive first impression
- Oversee branch lobby operations, including managing queue flow and directing customers
- Guide customers to correct service channels such as Teller, Relationship Officer, or digital banking
- Promote and cross sell relevant banking products and services
- Assist customers with digital banking tools and encourage self service channels
- Support daily branch operations and administrative tasks
Requirements
- High School Diploma or Bachelor’s degree preferred
- Strong communication skills (fluent English required; Arabic proficiency preferred)
- Previous experience in customer service or banking is an advantage
- Basic computer literacy and familiarity with digital tools
Full Job Posting
Job Purpose
- As the first point of contact within the branch, the Branch Customer Service Representative plays a vital role in delivering exceptional customer experience. This position is responsible for managing customer flow, providing guidance on banking services, and supporting business growth through effect
Key Responsibilities
- Welcome and assist customers, ensuring a professional and positive first impression.
- Oversee branch lobby operations, including managing queue flow and directing customers to appropriate resources.
- Guide customers to the correct service channels such as Teller, Relationship Officer, or digital banking solutions.
- Respond promptly to basic customer inquiries and support service requests.
- Promote and cross sell relevant banking products and services based on customer needs.
- Generate referrals and contribute to business development initiatives.
- Assist customers with digital banking tools and encourage the use of self service channels.
- Support daily branch operations and administrative tasks as required.
- Maintain high standards for branch presentation to ensure a welcoming, customer friendly environment.
- Comply with all bank policies, procedures, and regulatory requirements.
- Provide assistance in Teller and Personal Financial Consultant (PFC) functions as needed.
Qualifications & Requirements
- High School Diploma or Bachelor’s degree preferred.
- Strong communication skills (fluent English required; Arabic proficiency preferred).
- Previous experience in customer service or banking is an advantage.
- Basic computer literacy and familiarity with digital tools.
- Ability to perform in a fast paced, customer facing environment.
Key Competencies
- Customer focus and a commitment to service excellence.
- Excellent interpersonal and communication skills.
- Problem solving abilities and adaptability.
- Ability to collaborate effectively as part of a team.
- Keen attention to detail and a high degree of accuracy.
Key Performance Indicators (KPIs)
- Customer satisfaction and service quality ratings.
- Efficiency in branch service delivery and queue management.
- Performance in cross selling and referral generation.
- Adherence to compliance standards and audit results.
- Overall enhancement of the branch customer experience.
What We Offer
- An opportunity to join a leading Sharia compliant bank in the UAE.
- Structured training and professional development programs.
- Clear pathways for career growth within Retail Banking and the branch network.
- Exposure to a dynamic, customer centric work environment.
- A competitive salary and benefits package aligned with market standards.
- A collaborative and inclusive work culture dedicated to excellence.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Emirates Islamic
Head of Operational Risk Technology and Transformation
Dubai, UAE
Emirates Islamic seeks a Head of Operational Risk Technology and Transformation to lead enterprise-wide operational risk transformation and major programmes. The role requires over 10 years of experience leading multidis
Business Banking officer- UAE National Only
Dubai, UAE
Emirates Islamic seeks a Business Banking Officer to handle walk-in SME customer requirements, account opening, and servicing in select UAE branches. The role involves ensuring document accuracy, meeting SLAs, and identi
Teller-UAE National Only
Dubai, UAE
Emirates Islamic is seeking a Teller to provide accurate and timely teller services, process transactions per bank policy, and promote products to meet customer needs. The ideal candidate has 2 years of banking experienc
Assistant Compliance Manager - Wealth Managment
Dubai, UAE
Emirates Islamic is seeking an Assistant Compliance Manager for Wealth Management in Dubai. The role involves conducting compliance monitoring reviews, assessing new products, monitoring regulatory updates, and preparing
Business Banking officer- UAE National Only
Dubai, UAE
Emirates Islamic seeks a Business Banking Officer to handle walk-in customer requirements, open accounts, and provide day-to-day servicing for SME customers at select branches across UAE. The role requires strong custome
Teller-UAE National Only
Dubai, UAE
Emirates Islamic is seeking a Teller to provide accurate and timely teller services, process transactions, and promote bank products. Candidates need 2 years of banking experience, cash handling skills, and must be UAE n
Site Engineer (UAEN Only)
Dubai, UAE
Emirates Islamic seeks a Site Engineer (UAEN only) to coordinate site visits, review contractor payments, and manage documentation for property valuations. Requires a Bachelor's in Civil Engineering and 2+ years of const
Legal Counsel - Litigation (UAEN Only)
Dubai, UAE
Emirates Islamic seeks a Legal Counsel specializing in litigation to manage dispute-related activities across retail, commercial, corporate, and regulatory affairs. The role involves managing the lifecycle of litigation
Head of Operational Risk Technology and Transformation
Dubai, UAE
Business Banking officer- UAE National Only
Dubai, UAE
Teller-UAE National Only
Dubai, UAE
Assistant Compliance Manager - Wealth Managment
Dubai, UAE
Business Banking officer- UAE National Only
Dubai, UAE
Teller-UAE National Only
Dubai, UAE
Site Engineer (UAEN Only)
Dubai, UAE
Legal Counsel - Litigation (UAEN Only)
Dubai, UAE