Service Ambassador
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Key skills for this role
About the Role
Client of S&K HR Consulting is seeking a Service Ambassador to deliver exceptional customer service and support across mobility sectors. The role involves handling inquiries, bookings, partner coordination, and service recovery, requiring strong communication and empathy.
Key Skills for This Role
Responsibilities
- Serve as a primary point of contact for passenger, family, caregiver, partner, and stakeholder inquiries
- Support trip requests, bookings, service inquiries, and transportation coordination activities
- Provide accurate information regarding services, scheduling, policies, and operational procedures
- Coordinate communication between passengers, Mobility Champions, Care Companions, Journey Coordinators, and operational teams
- Support hotel, tourism, healthcare, education, government, and institutional partners
- Conduct customer follow ups and satisfaction outreach activities
- Assist with service recovery and issue resolution efforts
- Maintain accurate CRM records, customer profiles, and communication logs
- Support onboarding of new clients, partners, and service users
- Assist with proposals, presentations, customer facing materials, and communication initiatives
Requirements
- High School Diploma required; Associate's or Bachelor's Degree preferred
- Minimum one year of experience in customer service, hospitality, tourism, healthcare support, passenger services, guest relations, or related fields
- Experience working with diverse populations and service oriented environments is highly preferred
- Ability to pass background checks and screening requirements
- Exceptional customer service and interpersonal skills
- Strong verbal and written communication abilities
- Professional phone and email etiquette
- Strong empathy, patience, and emotional intelligence
- Ability to manage multiple customer interactions simultaneously
- Strong organizational and follow through skills
Full Job Posting
Role Overview
- The Service Ambassador is a frontline customer experience professional responsible for delivering exceptional service, communication, and support across multiple mobility sectors.
- This role serves as a primary point of contact for passengers, families, caregivers, hotels, healthcare providers, tourism partners, and institutional stakeholders.
- Service Ambassadors help create a seamless experience before, during, and after transportation services by supporting bookings, inquiries, customer communication, service recovery, partner coordination, and passenger satisfaction initiatives.
Service Environments
- Medical & Injury Mobility
- Neuro, Sensory & Autism Mobility
- Children & Special Needs Mobility
- Education & School Transportation
- Airport, Hotel & Travel Mobility
- Accessible Transport, Microtransit & Daily Mobility
- Community, Independent Living & Aging in Place Mobility
- Workforce, Recovery & Return to Life Mobility
- Events, Sports, Veterans & Protocol Mobility
- Emergency, Humanitarian & Special Operations Mobility
Key Responsibilities
- Serve as a primary point of contact for passenger, family, caregiver, partner, and stakeholder inquiries.
- Support trip requests, bookings, service inquiries, and transportation coordination activities.
- Provide accurate information regarding services, scheduling, policies, and operational procedures.
- Coordinate communication between passengers, Mobility Champions, Care Companions, Journey Coordinators, and operational teams.
- Support hotel, tourism, healthcare, education, government, and institutional partners.
- Conduct customer follow ups and satisfaction outreach activities.
- Assist with service recovery and issue resolution efforts.
- Maintain accurate CRM records, customer profiles, and communication logs.
- Support onboarding of new clients, partners, and service users.
- Assist with proposals, presentations, customer facing materials, and communication initiatives.
Qualifications & Experience
- High School Diploma required; Associate's or Bachelor's Degree preferred.
- Minimum one (1) year of experience in customer service, hospitality, tourism, healthcare support, passenger services, guest relations, or related fields.
- Experience working with diverse populations and service oriented environments is highly preferred.
- Experience in accessibility, healthcare, tourism, hospitality, education, transportation, or community services is an advantage.
- Ability to work in fast paced and customer facing environments.
Licensing & Regulatory Requirements
- Ability to pass background checks and screening requirements where applicable.
- Completion of required internal training programs.
- Compliance with company policies and organizational requirements.
Required Skills & Competencies
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Professional phone and email etiquette.
- Strong empathy, patience, and emotional intelligence.
- Ability to manage multiple customer interactions simultaneously.
- Strong organizational and follow through skills.
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