Service Advisor | Al-Futtaim Automotive - BYD | KSA
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Key skills for this role
About the Role
Al-Futtaim Automotive is seeking a Service Advisor to own the end-to-end service experience, from vehicle reception to delivery. The role involves accurate diagnosis, transparent estimates, revenue generation, and customer satisfaction.
Key Skills for This Role
Responsibilities
- Greet customers, understand vehicle concerns, and conduct walk around inspection.
- Prepare detailed Repair Orders with job descriptions, estimates, and timelines.
- Coordinate with workshop supervisors and technicians to monitor repair progress.
- Achieve monthly targets for labour sales, parts revenue, and value added products.
- Hand over completed vehicles, explain work done, and conduct post service follow up.
- Handle customer complaints professionally and coordinate with Service Manager.
Requirements
- Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, or related discipline
- Minimum 2 5 years of experience as a Service Advisor in a franchised automotive dealership
- Bilingual fluency in Arabic and English
Full Job Posting
Position Summary
- The Service Advisor is the primary customer touchpoint, owning the end to end service experience from reception to delivery.
Customer Reception & Job Intake
- Greet customers professionally and conduct vehicle walk around inspection.
- Prepare detailed Repair Orders with clear job descriptions and estimates.
- Identify additional repair requirements and recommend value added services.
- Ensure proper documentation of customer complaints and service history.
Workshop Coordination & Job Follow Up
- Coordinate with Workshop Supervisors and Technicians to monitor repair progress.
- Obtain customer approval for additional repairs before work commencement.
- Maintain proactive communication with customers regarding job progress.
- Monitor work in progress to avoid delays.
Revenue Generation & Value Added Sales
- Achieve monthly targets for labour sales, parts revenue, and value added products.
- Promote menu pricing, service packages, and preventive maintenance plans.
- Maximize service retention and upselling opportunities.
- Support conversion of warranty, insurance, and fleet business.
Customer Experience & Retention
- Personally hand over completed vehicles and explain work completed.
- Conduct post service follow up calls to confirm satisfaction.
- Handle customer complaints professionally and coordinate escalations.
- Build strong customer relationships for repeat business.
Administration & Compliance
- Maintain accurate customer records and service history in DMS.
- Follow up on credit customer payments.
- Ensure compliance with OEM warranty policies and audit requirements.
- Support service campaigns and recalls.
Educational Requirements
- Diploma or Bachelor’s Degree in Automotive, Mechanical Engineering, or related discipline.
- Technical automotive certifications are an advantage.
Experience Requirements
- Minimum 2–5 years as a Service Advisor in a franchised automotive dealership.
- Hands on experience managing customer pay, warranty, insurance, and fleet transactions.
Technical Skills
- Strong technical understanding of vehicle systems.
- Proficiency in DMS such as SAP, Kerridge, Autoline, or equivalent.
- Familiarity with OEM warranty portals and Electronic Parts Catalogues.
- Strong command of Microsoft Office, especially Excel and Outlook.
- Bilingual fluency in Arabic and English.
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