Service Advisor (3S)
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Key skills for this role
About the Role
Petromin Corporation seeks a Service Advisor to assist customers with vehicle service needs, explain complex issues, and ensure exceptional service. Requires 3+ years automotive service experience and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Assist customers with vehicle service needs and ensure exceptional customer service
- Explain complex vehicle issues in simple terms and recommend appropriate service options
- Develop and maintain customer relationships, schedule services, and ensure seamless communication
- Handle warranty claims, maintain service records, and provide updates on vehicle status
- Comply with Nissan’s high standards, automotive regulations, and company policies
- Perform comprehensive vehicle diagnostics and interpret diagnostic test outcomes
- Address minor technical issues on site to reduce turnaround time
- Assist with ordering and locating hard to find vehicle parts
Requirements
- High School Diploma or equivalent; Associate's degree in Automotive Technology is a plus
- Minimum 3 years of experience in automotive service, customer service, or related field
- Fluency in English and Arabic
- Certifications in Automotive Service Excellence (ASE) preferred
Full Job Posting
The Job Summary
- The Services Advisor (3S) is responsible for assisting customers with their vehicle service needs and understanding of car dealership and maintenance ensuring exceptional customer service.
- Enhancing customer experience and service by explaining complex vehicle issues in simple terms and recommending appropriate service options.
- Developing and maintaining customer relationships, scheduling services, and ensuring seamless communication between the service team and customers.
- Handling warranty claims, maintaining service records, and providing updates on vehicle status during repairs strictly complying with Nissan’s high standards, automotive regulations, and company policies and procedures.
Key Responsibilities / Accountabilities
- Develop an in depth understanding of all major vehicle systems, including engines, transmissions, electronics, and hybrid technologies specific to models popular in the Saudi market.
- Regularly update skills with the latest advancements in Nissan vehicle features and technologies.
- Utilize diagnostic tools to perform preliminary checks on vehicles to identify potential issues.
- Effectively interpret the outcomes of diagnostic tests, enabling accurate communication and preliminary advice to customers.
- Address minor technical issues on site, reducing turnaround time and improving customer satisfaction.
- Translate complex vehicle issues into understandable language for customers.
- Serve as Nissan's representative, maintaining a professional and knowledgeable demeanor.
- Assist customers with ordering and locating hard to find or exotic vehicle parts.
- Work as part of the management team to schedule technicians and enhance their safety, efficiency, and productivity.
- Handle parts orders and stock essential items like tires.
Warranty Claims Processing
- Gain a thorough understanding of Nissan's warranty policies, especially as they apply within the Saudi market.
- Efficiently manage all service related paperwork, ensuring accuracy in service orders, warranty claims, and compliance with Saudi regulatory standards.
- Keep comprehensive and organized records of customer interactions, service histories, and warranty claims.
- Scrutinize details of service claims to verify eligibility under warranty.
Compliance with Automotive Regulations
- Ensure all service operations conform to the regulatory standards set forth by Saudi Arabian authorities.
- Provide customers with detailed information on how regional regulations impact their service options.
- Stay abreast of changes in automotive regulations and standards.
The Job Profile
- Educational Qualifications: High School Diploma or equivalent. Associate's degree in Automotive Technology is a plus.
- Professional Certifications: Certifications in Automotive Service Excellence (ASE), particularly those related to customer service (C1) or other automotive specialties.
- Experience: Minimum 3 years of experience in automotive service, customer service, or a related field.
- Languages Proficiency: Fluency in English & Arabic languages.
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