Senior Technical Product Manager- ServiceNow
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
TELUS is hiring a Senior Technical Product Manager to lead the evolution of ServiceNow and adjacent ecosystems within the Managed Service Transformation program.
Key Skills for This Role
Responsibilities
- Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities
- Provide business & technical leadership and consulting on infrastructure and service management solutions
- Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems
- Build strong, trusted relationships with stakeholders across TELUS Business Solutions
- Guide business case development and provide input on roadmap priorities
- Mentor and collaborate with team members, supporting their growth and success
- Deliver clear and regular status updates, highlighting risks and mitigation plans
Requirements
- Proven experience leading complex transformation projects with a track record of high quality delivery
- Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends) Mandatory
- Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks
- Excellent planning, analysis, and problem solving skills
- Financial acumen: ability to build business cases that balance benefits, costs, and ROI
- Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum
- Strong collaboration skills with ability to engage stakeholders and mentor team members
Full Job Posting
Description
- At TELUS, we’re a product minded, customer driven team within the Commercial & Public Sector E2E Digital Transformation group.
- Our mission is to simplify systems, automate processes, and empower Operations teams to focus on customers.
- We are seeking a Sr Technical Product Manager to lead the evolution of key elements of our ServiceNow and adjacent ecosystem as part of our Managed Service Transformation program.
What You’ll Do
- Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities.
- Provide business & technical leadership and consulting on infrastructure and service management solutions.
- Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes.
- Build strong, trusted relationships with stakeholders across TELUS Business Solutions.
- Guide business case development and provide input on roadmap priorities.
- Mentor and collaborate with team members, supporting their growth and success.
- Deliver clear and regular status updates, highlighting risks and mitigation plans.
Qualifications
- Proven experience leading complex transformation projects with a track record of high quality delivery.
- Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends). (Mandatory)
- Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks.
- Excellent planning, analysis, and problem solving skills.
- Financial acumen: ability to build business cases that balance benefits, costs, and ROI.
- Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum.
- Strong collaboration skills with the ability to engage stakeholders and mentor team members.
Preferred Qualifications
- ServiceNow certifications (CIS ITSM, CSM, SPM, TPSM, etc.)
- ITIL, Agile, Lean Six Sigma, or Business Analysis certifications/courses.
- Post secondary diploma or equivalent experience.
- 5 7 years of relevant experience.
- Bilingual (English/French) an asset.
What We Offer
- A collaborative, inclusive environment where celebrating success is part of our culture.
- Opportunities for continuous learning and professional growth across technology, customer experience, and industry best practices.
- The chance to influence multiple teams, build strong relationships, and deliver meaningful impact.
- A workplace where we work hard, celebrate together, and have fun along the way.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TELUS
Product Manager - Small Business Cross-sell Campaign
Toronto, CAN
TELUS is looking for a Product Manager to join the Small-Medium Business team, responsible for cross-sell campaigns within the base strategy to drive loyalty and retention. The role involves designing data-informed progr
Account Manager (M), Specialty Sales - Employer Solutions
Montreal, CAN
TELUS Health's Employer Solutions team is hiring an Account Manager for Specialty Sales to partner with Business Development and Customer Success teams. You will act as a trusted advisor, designing complex EAP and wellbe
AI Innovation Associate (Vibe Coder) - Channel Technology and Sales Strategy Team
Toronto, CAN
TELUS seeks a Technical Product Manager (Prototyping) to build rapid prototypes using AI agents, solving friction for Sales, BI, and Marketing teams. The role requires hands-on development with AI tools and a product-fir
Senior Technical Product Manager - Channel Technology and Sales Strategy Team
Toronto, CAN
TELUS seeks a Senior Technical Product Manager to own the strategy and adoption of conversational intelligence and call coaching platforms for SMB sales teams. The role involves leading roadmap governance, driving adopti
Business Analyst II - Pharmacy Operations (Temporary - 18 month contract)
Calgary, CAN
TELUS Health seeks a Business Analyst II to support pharmacy operations by troubleshooting Kroll Pharmacy Management System issues, resolving client inquiries, and collaborating with internal teams. The role requires bil
L4 Product Manager - Stream+ & Entertainment
Vancouver, CAN
TELUS seeks an L4 Product Manager to drive the Stream+ product roadmap and create a streaming-first proposition for Canadians. You will manage OTT partner relationships, design integrated device experiences, and lead cus
Analyste d'affaires II, Exploitation en pharmacie (Temporaire, contrat de 18 mois)
Calgary, CAN
TELUS Santé cherche un analyste d'affaires II pour soutenir l'exploitation des pharmacies en résolvant des problèmes opérationnels complexes et en fournissant un soutien de premier ordre pour le système Kroll. Le rôle ex
Senior Strategy Manager, Technical Sales
Vancouver, CAN
TELUS is seeking a Senior Strategy Manager to lead, design, project manage, and scale sales enablement initiatives for TELUS Business Solutions. You will drive business growth and sales effectiveness through advanced aut
Product Manager - Small Business Cross-sell Campaign
Toronto, CAN
Account Manager (M), Specialty Sales - Employer Solutions
Montreal, CAN
AI Innovation Associate (Vibe Coder) - Channel Technology and Sales Strategy Team
Toronto, CAN
Senior Technical Product Manager - Channel Technology and Sales Strategy Team
Toronto, CAN
Business Analyst II - Pharmacy Operations (Temporary - 18 month contract)
Calgary, CAN
L4 Product Manager - Stream+ & Entertainment
Vancouver, CAN
Analyste d'affaires II, Exploitation en pharmacie (Temporaire, contrat de 18 mois)
Calgary, CAN
Senior Strategy Manager, Technical Sales
Vancouver, CAN