Account Manager (M), Specialty Sales - Employer Solutions
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Key skills for this role
About the Role
TELUS Health's Employer Solutions team is hiring an Account Manager for Specialty Sales to partner with Business Development and Customer Success teams. You will act as a trusted advisor, designing complex EAP and wellbeing solutions, enabling the sales force, and driving upsell and cross-sell opportunities.
Key Skills for This Role
Responsibilities
- Partner with Business Development teams on net new sales opportunities, bringing deep EAP product expertise and Life Moments solution design to win deals across SMB to Enterprise segments
- Receive specialized product training—including demo capabilities and direct access to Product and Marketing teams—then equip the broader organization with launch strategies, client ready messaging, and objection handling tools
- Position TELUS Health as a Wellbeing Prevention Partner in every sales conversation, not just an EAP vendor
- Collaborate with Customer Success Managers to identify growth opportunities—helping clients adopt additional TELUS Health solutions that address evolving workforce needs
- Translate customer pain points into tailored product recommendations and build the case for bundles that span mental health, caregiving, financial wellbeing, and return to work solutions
- Act as the strategic liaison gathering client feedback, identifying market patterns, and feeding insights back to Product and Marketing to sharpen the Life Moments narrative
- Partner with CSMs to ensure clients realize full value—and recognize TELUS Health as their trusted advisor for whatever their employees face next
Requirements
- 3+ years of experience in B2B sales, account management, or solution selling—preferably in benefits, HR technology, EAP, or employee wellness solutions
- Deep familiarity with Employee Assistance Programs, benefits bundling, and how wellbeing solutions address employees across key life moments
- Ability to internalize and articulate a new go to market framework (Life Moments) and train others on it quickly, clearly, and credibly
- Proven ability to influence and partner with sales teams without direct authority—overlay or matrix environment experience is a strong asset
- Strong consultative selling skills: the ability to translate complex, multi product solutions into a compelling client story
- Excellent communication and presentation skills—able to engage Business Development reps, CSMs, clients, and executives with equal confidence
- Cross functional experience working with Product, Marketing, and Customer Success teams to drive go to market initiatives
- A track record of learning new products quickly and enabling others through structured training on features, benefits, and messaging
- Bilingualism English and French (strong asset)
Full Job Posting
Description
- TELUS Health's Employer Solutions supports the health and wellbeing of over 35 million lives worldwide.
- We offer employers a range of services and tools to empower healthier, happier, and more productive employees.
Our Team And What We'll Accomplish Together
- The Specialty Sales team is the backbone of our Employer Solutions growth strategy.
- We partner directly with Business Development and Customer Success teams across Canada to deepen product knowledge, unlock complex EAP solutions, and drive adoption of new launches.
Key Responsibilities
- Win new business: Partner with Business Development teams on net new sales opportunities, bringing deep EAP product expertise and Life Moments solution design to win deals across SMB to Enterprise segments.
- Enable the sales force: Receive specialized product training—including demo capabilities and direct access to Product and Marketing teams—then equip the broader organization with launch strategies, client ready messaging, and objection handling tools.
- Lead client conversations differently: Position TELUS Health as a Wellbeing Prevention Partner in every sales conversation, not just an EAP vendor.
- Drive upsell and cross sell through life moments: Collaborate with Customer Success Managers to identify growth opportunities.
- Design complex, bundled solutions: Translate customer pain points into tailored product recommendations.
- Bridge Sales, Product, and Marketing: Act as the strategic liaison gathering client feedback, identifying market patterns, and feeding insights back to Product and Marketing.
- Champion post sale adoption: Partner with CSMs to ensure clients realize full value.
Qualifications
- Must Have: 3+ years of experience in B2B sales, account management, or solution selling—preferably in benefits, HR technology, EAP, or employee wellness solutions.
- Deep familiarity with Employee Assistance Programs, benefits bundling, and how wellbeing solutions address employees across key life moments.
- Ability to internalize and articulate a new go to market framework (Life Moments) and train others on it quickly, clearly, and credibly.
- Proven ability to influence and partner with sales teams without direct authority—overlay or matrix environment experience is a strong asset.
- Strong consultative selling skills: the ability to translate complex, multi product solutions into a compelling client story.
- Excellent communication and presentation skills—able to engage Business Development reps, CSMs, clients, and executives with equal confidence.
- Cross functional experience working with Product, Marketing, and Customer Success teams to drive go to market initiatives.
- A track record of learning new products quickly and enabling others through structured training on features, benefits, and messaging.
- Great to Have: Experience in the Canadian employer or benefits market with familiarity with regional workforce challenges.
- A track record of successfully launching new products or services and driving adoption across sales organizations.
- Direct B2B sales experience in consultative or solution based selling environments.
- Familiarity with TELUS Health products, services, or the competitive landscape in the Employer Solutions space.
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