Business Analyst II - Pharmacy Operations (Temporary - 18 month contract)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
TELUS Health seeks a Business Analyst II to support pharmacy operations by troubleshooting Kroll Pharmacy Management System issues, resolving client inquiries, and collaborating with internal teams.
Key Skills for This Role
Responsibilities
- Investigate and resolve day to day pharmacy operational inquiries from customers and internal Contact Center teams
- Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e prescribing tools
- Collaborate with key internal and external stakeholders to ensure seamless issue resolution
- Provide bilingual (French/English) support for Kroll Pharmacy Management System configurations, add on modules, and pricing
- Participate in client meetings as required
- Stay current on product enhancements and legislative updates impacting pharmacies
- Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools
Requirements
- 1 3 years of experience working in a pharmacy environment and/or related field
- Fully bilingual proficiency in French and English (both oral and written)
- Strong proficiency in using and navigating Pharmacy Management Systems
- Demonstrated investigative and problem solving skills
- Solid understanding of pharmacy standards of practice and patient confidentiality regulations
- Excellent communication and relationship building skills
- Experience managing and documenting tasks in business tools (Salesforce, Google Docs, or similar)
Full Job Posting
Our team and what we'll accomplish together
- Our Payor and Provider Solutions team at TELUS Health is transforming pharmacy operations across Canada through innovative technology and exceptional customer support.
- As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the value of their Kroll Pharmacy Management System (PMS).
- You'll investigate complex operational challenges, deliver high quality solutions that meet strict SLAs, and build lasting partnerships with both internal teams and pharmacy clients.
What You'll Do
- Investigate and resolve day to day pharmacy operational inquiries from customers and internal Contact Center teams, delivering high quality solutions that meet SLAs with minimal rework.
- Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e prescribing tools, documenting technical incidents and escalating critical issues through to resolution.
- Collaborate with key internal and external stakeholders to ensure seamless issue resolution and deliver exceptional customer experiences through problem solving and responsive communication.
- Provide bilingual (French/English) support for Kroll Pharmacy Management System configurations, add on modules, and pricing to support pharmacy business operations across all provinces.
- Participate in client meetings as required, remaining responsive to customer questions and concerns while building strong relationships across the organization.
- Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first call resolution.
- Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools while maintaining accuracy and professionalism.
Qualifications
- 1 3 years of experience working in a pharmacy environment and/or related field.
- Fully bilingual proficiency in French and English (both oral and written) to handle support requests across multiple provinces.
- Strong proficiency in using and navigating Pharmacy Management Systems, with hands on experience troubleshooting software issues and basic hardware/network troubleshooting.
- Demonstrated investigative and problem solving skills with the ability to deliver high quality work that meets SLAs with minimal rework.
- Solid understanding of pharmacy standards of practice, patient confidentiality regulations (including Quebec's Bill 25), and prescription dispensing requirements.
- Excellent communication and relationship building skills with the ability to collaborate effectively with internal teams and external pharmacy clients.
- Highly motivated, creative, and self sufficient with the ability to work successfully under pressure and with minimal direction.
- Exceptional time management and organization skills with resilience, agility, and flexibility to adapt to change.
- Experience managing and documenting tasks in business tools (Salesforce, Google Docs, or similar platforms).
Great to haves
- Deep familiarity with at least one major Canadian PMS (e.g., Kroll, Assyst Rx, Ubik).
- Prior experience linking a PMS with automated dispensing robots (like BD Pyxis or Synmed) or electronic inventory reordering platforms.
- Knowledge of TELUS Health products and solutions or experience in the healthcare technology sector.
Language Requirement
- Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TELUS
Product Manager - Small Business Cross-sell Campaign
Toronto, CAN
TELUS is looking for a Product Manager to join the Small-Medium Business team, responsible for cross-sell campaigns within the base strategy to drive loyalty and retention. The role involves designing data-informed progr
Account Manager (M), Specialty Sales - Employer Solutions
Montreal, CAN
TELUS Health's Employer Solutions team is hiring an Account Manager for Specialty Sales to partner with Business Development and Customer Success teams. You will act as a trusted advisor, designing complex EAP and wellbe
AI Innovation Associate (Vibe Coder) - Channel Technology and Sales Strategy Team
Toronto, CAN
TELUS seeks a Technical Product Manager (Prototyping) to build rapid prototypes using AI agents, solving friction for Sales, BI, and Marketing teams. The role requires hands-on development with AI tools and a product-fir
Senior Technical Product Manager - Channel Technology and Sales Strategy Team
Toronto, CAN
TELUS seeks a Senior Technical Product Manager to own the strategy and adoption of conversational intelligence and call coaching platforms for SMB sales teams. The role involves leading roadmap governance, driving adopti
L4 Product Manager - Stream+ & Entertainment
Vancouver, CAN
TELUS seeks an L4 Product Manager to drive the Stream+ product roadmap and create a streaming-first proposition for Canadians. You will manage OTT partner relationships, design integrated device experiences, and lead cus
Analyste d'affaires II, Exploitation en pharmacie (Temporaire, contrat de 18 mois)
Calgary, CAN
TELUS Santé cherche un analyste d'affaires II pour soutenir l'exploitation des pharmacies en résolvant des problèmes opérationnels complexes et en fournissant un soutien de premier ordre pour le système Kroll. Le rôle ex
Senior Strategy Manager, Technical Sales
Vancouver, CAN
TELUS is seeking a Senior Strategy Manager to lead, design, project manage, and scale sales enablement initiatives for TELUS Business Solutions. You will drive business growth and sales effectiveness through advanced aut
Sr Data & Trust Mgr
Calgary, CAN
TELUS seeks a Senior Data & Trust Manager to join the Office of the Chief Data and Trust Officer. The role involves supporting business units in ethical data use, privacy, AI governance, and risk mitigation.
Product Manager - Small Business Cross-sell Campaign
Toronto, CAN
Account Manager (M), Specialty Sales - Employer Solutions
Montreal, CAN
AI Innovation Associate (Vibe Coder) - Channel Technology and Sales Strategy Team
Toronto, CAN
Senior Technical Product Manager - Channel Technology and Sales Strategy Team
Toronto, CAN
L4 Product Manager - Stream+ & Entertainment
Vancouver, CAN
Analyste d'affaires II, Exploitation en pharmacie (Temporaire, contrat de 18 mois)
Calgary, CAN
Senior Strategy Manager, Technical Sales
Vancouver, CAN
Sr Data & Trust Mgr
Calgary, CAN