Senior Technical Product Manager - Channel Technology and Sales Strategy Team
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Key skills for this role
About the Role
TELUS seeks a Senior Technical Product Manager to own the strategy and adoption of conversational intelligence and call coaching platforms for SMB sales teams. The role involves leading roadmap governance, driving adoption, and measuring impact on seller performance.
Key Skills for This Role
Responsibilities
- Lead the roadmap and governance for telephony platforms ensuring alignment with business objectives and integration with Salesforce and other GTM systems
- Define the strategy and vision for how we use call coaching and conversational intelligence to improve seller performance
- Partner with sales leadership to identify high impact use cases and translate them into product requirements
- Collaborate with data and analytics teams to design and implement an analytics framework connecting call insights to pipeline performance and revenue
- Drive adoption and enablement by leading the development of training resources, communication plans, and engagement programs
- Measure and report on impact by consistently tracking usage, ROI, and effects on key sales KPIs
- Create and present business cases to secure funding and leadership alignment for roadmap priorities
Requirements
- 5+ years of product strategy, product management, or product operations experience with focus on sales technology, sales operations, telephony platforms, or enterprise GTM systems
- 2+ years of hands on experience with at least one telephony platform (NICE CX One, Ring Central, Genesys Cloud, Business Connect) OR one conversational intelligence platform (Gong, Salesforce Einstein, Genesys Cloud)
- Direct experience working with sales teams
- Understanding of AI and generative AI fundamentals
- Proven track record of leading adoption and change management for enterprise tools
- Strong strategic communication and influence skills
Full Job Posting
About the Channel Technology and Sales Strategy Team
- The Channel Technology and Sales Strategy team drives GTM effectiveness through innovation at the intersection of systems, people, and processes.
- We explore cutting edge solutions, optimize sales workflows, and build strategic frameworks that empower our sales teams to operate at peak performance.
The Impact You'll Make
- As the Senior Technical Product Manager, you will own the strategy and adoption of conversational intelligence and call coaching platforms across TELUS SMB, directly enabling our sales teams to coach smarter, forecast more accurately, and close bigger deals.
- Your work drives measurable improvements in seller performance and revenue impact.
- You will report to the Manager of the Sales Technology team and combine strategic thinking, technical expertise, and cross functional leadership to help lead our sales technology transformation.
What You'll Do
- Lead the roadmap and governance for our telephony platforms (NICE CX One, Ring Central, Genesys Cloud, Business Connect) ensuring alignment with business objectives and integration with Salesforce and other GTM systems.
- Define the strategy and vision for how we use call coaching and conversational intelligence to improve seller performance—including use cases, success metrics, and expected ROI.
- Partner with sales leadership to identify high impact use cases and translate them into product requirements that drive behavioral changes and seller excellence.
- Collaborate with data and analytics teams to design and implement an analytics framework connecting call insights to pipeline performance and revenue.
- Drive adoption and enablement by leading the development of training resources, communication plans, and engagement programs that embed call coaching and AI into daily sales operations.
- Measure and report on impact by consistently tracking usage, ROI, and effects on key sales KPIs—providing visibility to leadership on your roadmap's business value.
- Create and present business cases to secure funding and leadership alignment for your roadmap priorities.
What You Bring
- 5+ years of product strategy, product management, or product operations experience — ideally with focus on sales technology, sales operations, telephony platforms, or enterprise GTM systems.
- 2+ years of hands on experience with at least ONE telephony platform (NICE CX One, Ring Central, Genesys Cloud, Business Connect) OR ONE conversational intelligence platform (Gong, Salesforce Einstein, Genesys Cloud).
- Direct experience working with sales teams — either as a former sales professional, sales operations leader, or product manager selling to sales organizations.
- Understanding of AI and generative AI fundamentals. You can evaluate emerging conversational intelligence tools, understand their capabilities and limitations, and articulate how they solve sales challenges.
- Proven track record of leading adoption and change management for enterprise tools.
- Strong strategic communication and influence skills. You can create compelling business cases that secure leadership buy in and fund your roadmap priorities.
Nice to Haves
- Familiarity with multiple platforms in the telephony or conversational intelligence ecosystem.
- Experience with Salesforce integration and CRM system architecture.
- Background in enterprise sales operations or sales enablement leadership.
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