Senior Technical Account Manager
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Key skills for this role
About the Role
Affirm seeks a Senior Technical Account Manager to lead technical relationships with large merchants post-sale. You will advise developers and product teams, implement products into existing architecture, and drive product adoption.
Key Skills for This Role
Responsibilities
- Lead the technical relationships for a named set of merchants within a vertical or category
- Manage and provide technical guidance for new merchant integrations, reducing risk by identifying problematic technical approaches
- Drive new feature and product adoption with retail partners, including betas and pilots
- Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues
- Quarterback multi departmental efforts to resolve complicated issues in a timely manner
- Provide early feedback to engineering and product teams while iterating on new products
- Identify areas to improve operational efficiencies and onboard merchants more quickly
Requirements
- 5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships
- Comfortable reading code in at least two programming languages
- Exceptional communication skills, with a deep command of the written word
- Confidence and fluency when discussing technical concepts with developers
- Validated ability to lead important client relationships
- Strong project management skills, capable of influencing internal and external partners to stay on schedule
- Bachelor's degree with a record of pushing yourself academically or equivalent practical experience
- Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
- Familiarity with the payments ecosystem
- Familiarity with web/mobile application architecture
- Comfortable writing code in at least one language
Full Job Posting
Role Overview
- As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post sale.
- You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle.
- You will be responsible for implementing our products into merchants’ existing architecture and continue to work with them as they scale.
What You’ll Do
- Lead the technical relationships for a named set of merchants within a vertical or category; build trust and foster long term relationships.
- Manage and provide technical guidance for new merchant integrations, reducing risk by identifying problematic technical approaches.
- Drive new feature and product adoption with retail partners, including betas and pilots.
- Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues; quarterback multi departmental efforts.
- Provide early feedback to engineering and product teams while iterating on new products.
- Identify areas to improve operational efficiencies and onboard our merchants more quickly.
What We Look For
- 5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships.
- Comfortable reading code in at least two programming languages.
- Exceptional communication skills, with a deep command of the written word (please submit a cover letter).
- Confidence and fluency when discussing technical concepts with developers.
- Validated ability to lead important client relationships.
- Strong project management skills, capable of influencing internal and external partners to stay on schedule.
- Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience.
- Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad.
- Familiarity with the payments ecosystem.
- Familiarity with web/mobile application architecture.
- Comfortable writing code in at least one language.
Pay and Benefits
- CAN base pay range per year: CAD 133,000 CAD 183,000.
- Total compensation may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision).
- Employees may be eligible for equity rewards.
Workplace
- Affirm is proud to be a remote first company! The majority of our roles are remote and you can work almost anywhere within the country of employment.
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