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Senior Specialist - Business Applications
Abu Dhabi Global Market
Abu Dhabi, UAE
Full Time
Senior
3 days ago
Application ManagementSoftware DevelopmentDigitizationAutomationEnterprise CRMWeb Portals
Free
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Application ManagementSoftware DevelopmentDigitization
About the Role
ADGM is seeking a Senior Specialist for Business Applications to manage the lifecycle of line-of-business applications, provide digitization and automation solutions, and lead internal and external resources.
Key Skills for This Role
Application ManagementSoftware DevelopmentDigitizationAutomationEnterprise CRMWeb Portals
Responsibilities
- Plan, coordinate, solution, and supervise all activities related to assigned business applications including software programs, applications, and third party solutions
- Review assigned business applications and design a technical management strategy to meet operational needs; define resource requirements, scope and relative priorities of assigned projects
- Develop assigned business applications; monitor operations and assure the quality of support services; analyse operational results and develop action plans
- Develop and operate innovative solutions to meet the requirements of a multi channel point of interactions for internal and external clients utilising best practices
- Align business goals with assigned applications roadmaps and priorities
- Provide support for users of assigned business applications; define problems, identify and isolate errors, and implement technical solutions
- Manage vendor relationships for assigned applications and platforms and monitor their performance against expectations and contractual obligations
- Manage onshore and offshore professionals responsible for all developments and operations and maintenance of assigned business applications
- Evaluate and analyse IT issues, and recommend and implement solutions
- Recommend improvements to the overall management and development of Business Applications; assure effective communication of operational issues; manage assigned applications implementation and upgrade projects
- Support Technology Services by acting as business relationship manager and a trusted advisor to business across ADGM Authorities and various Divisions and Functions
- Manage and enforce all aspects of system security and confidentiality of records and information; monitor applications and identify security issues and violations
Requirements
- Bachelor's degree in computer science or equivalent with relevant certifications
- Minimum 8 10+ years’ experience in Application management and development role
- Ability to demonstrate strong understanding of business needs – ensuring that IT solutions align with strategy and requirements
- Experience of stakeholder engagement and management up to Senior Executive levels
- Experience of application management concepts, strategies, methodologies, best practices, techniques and technologies
- Experienced in end to end project delivery including requirements elicitation, gathering and re engineering, documentation at all levels of SDLC, review of the test cases, conducting user acceptance testing and user trainings
- Experience running formal procurement exercises and negotiating resulting contracts for application licenses, implementation and support
- Experience with Enterprise CRM platforms
- Experience with Web portals, i.e. internet, intranet
- Experience with automation and digitization
- Experience in the management of financial systems (banking, investment banking, FinTech)
- Fluent in Business English
Full Job Posting
Role Summary
- Senior Specialist Business Applications is responsible for the assigned ADGM line of business applications and platforms throughout their life cycle.
- Providing digitization and automation solutions, develop and maintain business applications and implement innovative solutions to meet ADGM’s customer and business needs while ensuring consistent use of best practice methodologies with timely and effective delivery execution.
- This role will work with key business and IT stakeholders to confirm requirements, consider design alternatives, develop, enhance and maintain assigned business applications and platforms.
- Lead internal and external resources from the initiation of an initiative, requirements gatherings, solutioning, delivery, operations and optimization.
Operational Responsibilities
- Responsible for planning, coordinating, solutioning, and supervising all activities related to the assigned business applications including software programs, applications, and third party solutions as required to meet the business requirements of the organization.
- Reviews assigned business applications and designs a technical management strategy to meet operational needs; defines resource requirements, and scope and relative priorities of assigned projects.
- Develops assigned business applications; monitors operations and assures the quality of the support services; analyses operational results and develops action plans.
- Develop and operate innovative solutions to meet the requirements of a multi channel point of interactions for the internal and external clients utilising best practices.
- Aligns business goals with assigned applications roadmaps and priorities.
- Provides support for users of assigned business applications; defines problems, identifies and isolates errors, and implements technical solutions to solve problems.
- Manages vendor relationships for assigned applications and platforms and monitors their performance against expectations and contractual obligations.
- Manage onshore and offshore professionals responsible for all developments and operations and maintenance of assigned business applications.
- Evaluates and analyses IT issues, and recommends and implements solutions.
- Recommends improvements to the overall management and development of Business Applications; assures effective communication of operational issues; manages assigned applications implementation and upgrade projects.
- Supports Technology Services by acting as business relationship manager and a trusted advisor to business across ADGM Authorities and various Divisions and Functions covering the assigned Applications and Projects.
- Manages and enforces all aspects of system security and confidentiality of records and information; monitors applications and identifies security issues and violations for assigned applications and platforms.
Managerial Responsibilities
- Creates an environment where team members consistently drive to improve performance.
- Manages team with full accountability for achieving overall agreed objectives.
- Manages by effectively empowering team members.
- Takes responsibility for mentoring high potential and most critical talent in their career progression.
- Reviews performance of team and addresses performance issues quickly through clear decisions.
Information Security Related
- Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions.
- Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM.
Education & Work Experience
- Bachelor's degree in computer science or equivalent with relevant certifications.
- Minimum 8 10+ years’ experience in Application management and development role.
- Ability to demonstrate strong understanding of business needs – ensuring that IT solutions align with strategy and requirements.
- Experience of stakeholder engagement and management up to Senior Executive levels.
- Experience of application management concepts, strategies, methodologies, best practices, techniques and technologies.
- Experienced in end to end project delivery including requirements elicitation, gathering and re engineering, documentation at all levels of SDLC, review of the test cases, conducting user acceptance testing and user trainings.
- Experience running formal procurement exercises and negotiating resulting contracts for application licenses, implementation and support.
- Experience with Enterprise CRM platforms.
- Experience with Web portals, i.e. internet, intranet.
- Experience with automation and digitization.
- Experience in the management of financial systems (banking, investment banking, FinTech).
- Ability to build strong relationships with stakeholders across the organisations supported both internally and externally.
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