Manager - Security Operations
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Key skills for this role
About the Role
Responsible for leading security operations, managing incident response, vulnerability remediation, and ensuring compliance with security policies and frameworks.
Key Skills for This Role
Responsibilities
- Own the day to day operation of security controls across infrastructure, cloud platforms, identity services, and enterprise applications
- Act as operational owner for security platforms, ensuring availability, configuration, monitoring, tuning, and issue resolution
- Work with information security on incident response execution, including investigation, containment, recovery, and remediation
- Own and drive vulnerability remediation execution, ensuring findings are resolved within agreed timelines
- Operate and maintain IAM and CIAM platforms, including access lifecycle and privileged access
- Ensure cloud security controls are correctly configured, monitored, and maintained
- Act as single operational escalation point for security control failures impacting live services
- Maintain operational security metrics, including incidents, vulnerabilities, control failures, and remediation status
- Lead and supervise the IT Network Security Operations team, providing direction, mentorship, and performance evaluations
- Design, implement, and manage network security solutions
- Conduct regular network security assessments and configuration reviews
- Ensure compliance with relevant industry standards and frameworks
Requirements
- Experience in security operations, incident response, and vulnerability remediation
- Knowledge of security platforms (SIEM, EDR, IDS/IPS, etc.)
- Experience with cloud security (Azure, SaaS, PaaS, IaaS)
- Familiarity with security frameworks (NIST, CIS, ISO 27001)
- Leadership and team management skills
- Strong communication and coordination skills
Full Job Posting
Job Description
- The Manager – Security Operations is responsible for leading and overseeing day to day network security operations delivered by the SOC/NOC (Security Engineering Team), Managed Service Providers, and onsite resources.
- The role ensures the effective operation of security platforms, incident response, vulnerability remediation, and the maintenance of secure configurations across production environments.
- Reporting operationally to the Head of Technology Operations, the position provides oversight of security execution activities, ensures compliance with established corporate security policies and frameworks, and manages the security operations budget.
Core Accountabilities
- Own the day to day operation of security controls across infrastructure, cloud platforms, identity services, and enterprise applications.
- Act as the operational owner for security platforms, ensuring availability, correct configuration, monitoring, tuning, and issue resolution.
- Work with information security department on security incident response execution, including investigation coordination, containment actions, recovery activities, and operational remediation.
- Own and drive vulnerability remediation execution, ensuring findings from scans, incidents, audits, and assessments are resolved within agreed timelines.
- Operate and maintain Identity & Access Management (IAM) and Customer Identity & Access Management (CIAM) platforms, including access lifecycle, integrations, privileged access, and operational stability.
- Ensure cloud security controls (Azure, SaaS, PaaS, IaaS) are correctly configured, monitored, and maintained in production environments.
- Act as the single operational escalation point for security control failures impacting live services.
- Maintain operational security metrics, including incidents, vulnerabilities, control failures, and remediation status.
Operational Responsibilities
- Implement and operate security controls defined by Information Security policies, standards, and architecture designs.
- Execute security remediation actions across infrastructure, applications, identity platforms, and cloud services.
- Participate in live incident bridges, providing technical leadership, decision support, and clear operational updates.
- Maintain security operational documentation, including runbooks, SOPs, response playbooks, and as‑built configurations.
- Support audit and review activities by providing operational evidence and implementing required corrective actions.
- Ensure secure configuration baselines are applied and maintained across platforms and services.
- Monitor operational security tooling outputs and alerts, ensuring issues are investigated and resolved.
- Coordinate with vendors and service providers to resolve security platform and control issues.
- Conduct post‑incident reviews, root cause analysis, and track corrective actions to closure.
- Support business continuity and disaster recovery execution from a security operations perspective.
- Provide technical security input during solution implementation to ensure controls can be effectively operated post‑deployment.
- Lead and supervise the IT Network Security Operations team, providing direction, mentorship, and performance evaluations.
Managerial Responsibilities
- Lead and manage assigned Security Operations team members, with accountability for operational delivery and control stability.
- Prioritise operational workload across incidents, vulnerabilities, remediation activities, and platform issues.
- Drive a culture of execution, accountability, and operational discipline.
- Provide technical guidance, mentoring, and performance feedback to team members.
- Coordinate across Technology Operations teams to ensure security controls are implemented and maintained effectively.
Business Continuity Responsibilities
- Ensure all security systems (VPN, Akamai, FW etc.) are ready for disaster and ensure high availability to secure business continuity.
- Execute assigned security operational activities during business continuity or disaster recovery events.
- Ensure security controls support service recovery and operational resilience.
- Provide feedback and consultant from security point of view.
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