Senior Service Engineer - Telecom
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Key skills for this role
About the Role
Hitachi Energy is seeking a Senior Service Engineer - Telecom to execute SLA programs, retrofits, and modifications of control and protection systems in Abu Dhabi. The role requires expertise in telecom SDH/PDH multiplexers, wireless routers, switches, and network management products.
Key Skills for This Role
Responsibilities
- Execute SLA Programs, Retrofit Upgradations, Extensions and Modifications of Control and Protection systems
- Manage completion of all site activities efficiently, cost effectively, and in accordance with contract specifications
- Handle Telecom SDH Multiplexer, PDH Multiplexer, Wireless Router/Bridges, Switches, Routers, PABX Systems, Network Management Products
- Work with tendering team to understand client specifications and propose technical solutions
- Advise clients on maintenance and upgradation of existing installed base
- Give presentations/training on new products/solutions to internal/external customers and conduct POCs
- Represent Service Engineering function at project meetings and design review meetings
- Implement design changes and produce as built project documentation
- Support Project Managers in issuing claims
- Create work plans and cost estimates for work in area of responsibility
- Perform site activities focused on finalizing customer acceptance certification
- Manage external organizations providing Service Engineering with equipment, systems or services
Requirements
- Bachelor's or Master's degree in a relevant field
- Broad knowledge of HE systems and technical environment
- Knowledge and experience of third party products and systems
- Proficiency in spoken and written English
Full Job Posting
The opportunity
- As a responsible Senior Service Engineer, you are to carry out the execution of SLA Programs, Retrofit Upgradations, Extensions and Modifications of Control and Protection systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently, cost effe
How You’ll Make An Impact
- Proficient in handling Telecom SDH Multiplexer, PDH Multiplexer, Wireless Router/Bridges, Switches, Routers, PABX Systems, Network Management Products.
- Works as a Telecom engineer in PDH, SDH, Ethernet, MPLS TP technologies, with tendering team to understand end client’s specifications/practices related to telecommunication products and propose a technical solution meeting the requirements.
- Advice clients on maintenance and upgradation of existing installed base.
- Give presentations / training on new products / solutions to internal / external customers and conduct POCs.
- Represents the Service Engineering function at project meetings and design review meetings.
- Implements design changes and the production of as built project documentation. Supports continuous improvement of project process and product and system design via provision of lessons learned feedback.
- Supports Project Managers in issuing claims (new scope of work, cost impact, time impact, risk quantifications etc.).
- Creates work plans and cost estimates for work in an area of responsibility and proactively manages this work to deliver the agreed program on time, on quality and at targeted cost.
- Performs site activities focused on finalizing customer acceptance certification. Acting as the HE led for Service Engineering activities on a project. Ensures that HE is presented as a professional organization in all interactions with the customer.
- Manages external organizations providing Service Engineering with equipment, systems or services (e.g. issues permit work, provides guidance on health and safety requirements and work practices, accepts as complete work done).
- Coaches Associate with Service Engineers and use agreed processes and procedures to ensure that all Service Engineering activities comply with the required safety regulations and satisfy contractual requirements.
- Prepare project documentation such as SAT reports, Incident reports, RCA reports, etc.
Your background
- A bachelor’s degree or master’s degree in a relevant field is preferred.
- Broad knowledge of HE systems and the technical environment.
- Knowledge & experience of third party products and systems.
- Proactive coordination and reporting to Service Engineering Team Leader, Follow HE HSE safety culture and practices.
- Proficiency in both spoken & written English language is required.
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