Senior Relationship Manager - Commercial Banking
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Key skills for this role
About the Role
RAKBANK is seeking a Senior Relationship Manager for Elite Business Banking and HNI clients in Abu Dhabi. The role involves client acquisition, cross-selling, portfolio management, and ensuring compliance.
Key Skills for This Role
Responsibilities
- Identify, market, and onboard new clients within the Elite Business Banking segment and HNIs
- Ensure a seamless onboarding process for new clients, adhering to compliance and regulatory guidelines
- Work closely with other units to identify and maximize cross sell opportunities
- Maintain comprehensive knowledge of RAKBANK’s products and services to effectively meet client needs
- Achieve or exceed budgeted sales and service targets
- Focus on generating low cost transactional money and other revenue streams from the portfolio
- Ensure all client interactions and transactions comply with bank policies and regulatory requirements
- Identify, assess, and mitigate risks associated with business banking activities
- Gather and translate market feedback into product development
- Manage and grow a portfolio of Elite Business Banking and HNI clients
- Handle service requirements of all clients under the team, ensuring client expectations are met
- Resolve SAS and Correspondent Bank queries in a timely manner
Requirements
- Bachelor's Degree or equivalent for Expats; Higher Degree Diploma or equivalent for Nationals (MBA preferred)
- At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably managing HNWIs
- In depth understanding of the target market and its requirements
- Strong working knowledge of banking products and services
- Proven skills in HNWI Relationship Management
Full Job Posting
Job Description
- RAKBANK is seeking a Senior Relationship Manager for Elite Business Banking and HNI clients in Abu Dhabi.
What You’ll Be Doing
- Identify, market, and onboard new clients within the Elite Business Banking segment and HNIs, ensuring robust portfolio growth.
- Ensure a seamless onboarding process for new clients, adhering to the bank’s compliance and regulatory guidelines.
- Work closely with other units to identify and maximize cross sell opportunities, promoting the entire range of business banking and other products.
- Maintain comprehensive knowledge of RAKBANK’s products and services to effectively meet client needs and drive business growth.
- Achieve or exceed budgeted sales and service targets, contributing to the overall financial performance of the Elite Business Banking division.
- Focus on generating low cost transactional money and other revenue streams from the portfolio.
- Ensure all client interactions and transactions comply with the bank’s policies, Central Bank guidelines, and other regulatory requirements.
- Identify, assess, and mitigate risks associated with business banking activities, maintaining a high standard of risk management.
- Gather and translate market feedback into product development, formulating innovative customer offerings to stay competitive.
- Manage and grow a portfolio of Elite Business Banking and HNI clients, providing personalized banking solutions.
- Develop and implement strategies to retain high value clients, ensuring high levels of client satisfaction and loyalty.
- Handle service requirements of all clients under the team, ensuring client expectations are met through effective coordination with service and back office teams.
What We’re Looking For
- Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).
- At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role managing high net worth individuals (HNWI).
- In depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships.
- Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.
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