Senior Program Manager, Technical - Fraud Operations
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Key skills for this role
About the Role
Remitly is looking for a Senior Program Manager, Technical to join the Fraud Program team, owning complex cross-functional programs to reduce fraud losses and improve detection. The role requires 7+ years of program management experience in fraud, trust & safety, or risk, with strong technical fluency and SQL skills.
Key Skills for This Role
Responsibilities
- Own and drive complex, cross functional fraud programs end to end — from problem framing and solution design through implementation, measurement, and iteration.
- Translate fraud trends and risk signals into technical and product requirements, partnering with engineering and analytics to close systemic gaps and deliver scalable controls.
- Lead fraud risk assessments for new products and geographic expansions, independently driving business requirements from discovery through delivery and ongoing maintenance.
- Own investigations and root cause analysis for fraud incidents, identifying systemic weaknesses and driving durable improvements across systems and processes.
- Lead incident response and mitigation for emerging fraud threats, coordinating across stakeholders and providing clear communication to leadership.
- Define, track, and report on program goals, risks, and success metrics — proactively surfacing issues and driving alignment across cross functional teams and leadership.
- Leverage AI tools and agentic workflows to increase program velocity, automate manual processes, and scale your impact across the team.
Requirements
- 7+ years of experience in program management, with a strong focus on fraud, trust & safety, risk, or a related technical domain.
- Demonstrated ability to independently own complex, multi stakeholder programs in a high ambiguity environment.
- Strong technical fluency — able to engage with engineers and analysts on system behavior, data pipelines, rule engines, and product architecture.
- Working SQL skills; comfort querying and interpreting fraud and operational data to inform program decisions.
- Experience building fraud controls from the ground up across new or evolving products.
- Familiarity with fraud detection systems, rule engines, and machine learning models.
- Experience applying AI tools to meaningfully scale your work — ideally including designing or contributing to AI assisted workflows.
- Experience in payments, fintech, remittances, or money movement strongly preferred.
- Bachelor's degree; financial crimes certifications (CFE, CFCS, etc.) are a plus.
Full Job Posting
About the Role
- We are looking for a Senior Program Manager, Technical to join our Fraud Program team within the Identity & Trust organization.
- You will independently own and drive complex, multi workstream programs that reduce fraud related losses and improve our ability to prevent and detect malicious activity.
- You will bring a strong technical foundation to your program work — engaging deeply with engineering and analytics partners.
- This is a hybrid role based out of our Burnaby, BC office.
You Will
- Own and drive complex, cross functional fraud programs end to end.
- Translate fraud trends and risk signals into technical and product requirements.
- Lead fraud risk assessments for new products and geographic expansions.
- Own investigations and root cause analysis for fraud incidents.
- Lead incident response and mitigation for emerging fraud threats.
- Define, track, and report on program goals, risks, and success metrics.
- Leverage AI tools and agentic workflows to increase program velocity.
You Have
- 7+ years of experience in program management, with a strong focus on fraud, trust & safety, risk, or a related technical domain.
- Demonstrated ability to independently own complex, multi stakeholder programs in a high ambiguity environment.
- Strong technical fluency — able to engage with engineers and analysts on system behavior, data pipelines, rule engines, and product architecture.
- Working SQL skills; comfort querying and interpreting fraud and operational data.
- Experience building fraud controls from the ground up across new or evolving products.
- Familiarity with fraud detection systems, rule engines, and machine learning models.
- Experience applying AI tools to meaningfully scale your work.
- Experience in payments, fintech, remittances, or money movement strongly preferred.
- Bachelor's degree; financial crimes certifications (CFE, CFCS, etc.) are a plus.
Compensation Details
- The starting base salary range for this position is CAD 128,000 CAD 160,000.
- Remitly employees are shareholders in our Company and equity is part of our total compensation plan.
Our Benefits
- Four weeks vacation.
- Health Benefits.
- Mental Health & Family Forming Benefits.
- RRSP plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Life Insurance & Disability.
- Continuing education benefits.
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