Account Manager, Francophone Africa
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Key skills for this role
About the Role
Remitly is seeking an experienced Account Manager to drive commercial, product, and operational performance of strategic money movement partners in North and West Africa. The role involves managing key partnerships, negotiating renewals, and collaborating cross-functionally.
Key Skills for This Role
Responsibilities
- Jointly drive regional strategy with BD head of region and develop a tiered partner strategy and annual plan for North and West Africa
- Engage in quarterly planning with cross functional teams to develop goals and priorities for partners
- Own and drive initiatives with key strategic partners, driving key metrics including cost efficiencies, speed, quality, working capital efficiencies and new product enablement
- Negotiate renewals, amendments, economics and expand product footprint while driving partnerships growth
- Identify opportunities for growth and optimisation using analysis and insights
- Conduct regular performance reviews with largest partners and develop action plans for improvement
- Cultivate strong relationships with key stakeholders, including regulatory authorities and industry associations
- Work closely across internal teams to navigate challenges and mitigate risks
- Coordinate responses to inbound and outbound queries related to partner operations and performance
- Serve as point of contact for resolving complex partner escalations
- Analyze partner scorecards, metrics, and assessments to drive continuous improvement
- Liaise with relevant teams to orchestrate successful onboarding of new partners
Requirements
- 7+ years of strategic partnerships experience in the Remittance / Payments space
- Multilingual and fluent French speakers are a must
- Robust understanding of consumer payments and cross border money movements
- Good understanding of the West and North Africa remittance and payments landscape
- Demonstrated cross functional communication skills and relationship building experience
- Strong communication, influencing, and interpersonal skills
- Extremely self motivated and curious
- Strategic and go getter mindset
- Ability to anticipate future market, business or product problems
- Frequent travelling is expected
Full Job Posting
About The Role
- Remitly is hiring an Account Manager for Francophone Africa to drive commercial, product and operational performance of strategic money movement partners in North and West Africa.
- Partners may include banks, aggregators, mobile wallets, regulators and other third parties.
- The role also assists with new partner onboarding and supports stakeholder management for regulators in key markets.
You Will
- Jointly drive regional strategy with BD head of region and develop a tiered partner strategy and annual plan for North and West Africa.
- Engage in quarterly planning with cross functional teams including product and treasury to develop goals and priorities.
- Own and drive initiatives with key strategic partners, driving key metrics including cost efficiencies, speed, quality, working capital efficiencies and new product enablement.
- Negotiate renewals, amendments, economics and expand product footprint while driving partnerships growth.
- Identify opportunities for growth and optimisation using analysis and insights.
- Conduct regular performance reviews with largest partners and develop action plans for improvement.
- Cultivate strong relationships with key stakeholders, including regulatory authorities and industry associations.
- Work closely across internal teams to navigate challenges and mitigate risks.
- Coordinate responses to inbound and outbound queries related to partner operations and performance.
- Serve as point of contact for resolving complex partner escalations.
- Analyze partner scorecards, metrics, and assessments to drive continuous improvement.
- Liaise with relevant Remitly teams to orchestrate successful onboarding of new partners.
You Have
- 7+ years of strategic partnerships experience in the Remittance / Payments space.
- Multilingual and fluent French speakers are a must.
- Robust understanding of consumer payments and cross border money movements.
- Good understanding of the West and North Africa remittance and payments landscape.
- Demonstrated cross functional communication skills and relationship building experience.
- Strong communication, influencing, and interpersonal skills.
- Exposure to regulators relations would be a good to have.
- Extremely self motivated and curious.
- Strategic and go getter mindset.
- Ability to anticipate future market, business or product problems.
- Frequent travelling is expected.
Our Benefits
- Medical, Dental & Vision Insurance
- Life Insurance & Income Protection
- Housing Allowance
- Employee Stock Purchase Plan (ESPP)
- Commuter Reimbursement
- Mental Health & Family Forming benefits
- Learning & development benefits
Our Connected Work Culture
- In office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week.
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