Account Manager, Francophone
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Key skills for this role
About the Role
About the Role Remitly is hiring for an Account Manager, Francophone Africa. This role will be driving excellent commercial, product and operational performance of the largest a.
Key Skills for This Role
Responsibilities
- Jointly drive regional strategy with BD head and develop tiered partner strategy and annual plan
- Engage in quarterly planning with cross functional teams to develop goals and priorities
- Own and drive initiatives with key strategic partners, including cost efficiencies, speed, quality, and new product enablement
- Negotiate renewals, amendments, economics and expand product footprint
- Identify growth and optimization opportunities using analysis and insights
- Conduct regular performance reviews with largest partners and develop action plans
- Cultivate relationships with regulatory authorities and industry associations
- Coordinate responses to inbound and outbound queries related to partner operations
- Serve as point of contact for resolving complex partner escalations
- Analyze partner scorecards and metrics to drive continuous improvement
- Liaise with Remitly teams to orchestrate successful onboarding of new partners
Requirements
- Strong functional background in strategic partner management
- Experience in payments or remittance space
- Strong understanding of payments ecosystem across North and West Africa
- Proven ability to influence and negotiate externally and internally
- Fluency in French and English
Full Job Posting
About the Role
- Remitly is hiring for an Account Manager, Francophone Africa to drive commercial, product and operational performance of strategic money movement partners for North and West Africa.
- Partners may include banks, aggregators, mobile wallets, regulators and other third parties.
- The role also assists with new partner onboarding and supports stakeholder management for regulators.
You Will
- Jointly drive regional strategy with BD head and develop tiered partner strategy and annual plan.
- Engage in quarterly planning with cross functional teams to develop goals and priorities.
- Own and drive initiatives with key strategic partners, driving key metrics including cost efficiencies, speed, quality, working capital efficiencies and new product enablement.
- Negotiate renewals, amendments, economics and expand product footprint while driving partnerships growth.
- Identify opportunities for growth and optimisation using analysis and insights.
- Conduct regular performance reviews with largest partners and develop action plans.
- Cultivate strong relationships with key stakeholders, including regulatory authorities and industry associations.
- Work closely across internal teams to navigate challenges and mitigate risks.
- Coordinate responses to inbound and outbound queries related to partner operations and performance.
- Serve as point of contact for resolving complex partner escalations.
- Analyze partner scorecards, metrics, and assessments to drive continuous improvement.
- Liaise with relevant Remitly teams to orchestrate successful onboarding of new partners.
Our Benefits
- Medical, Dental & Vision Insurance
- Life Insurance & Income Protection
- Housing Allowance
- Employee Stock Purchase Plan (ESPP)
- Commuter Reimbursement
- Mental Health & Family Forming benefits
- Learning & development benefits
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