Senior Product Manager - Monitoring & Research
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Key skills for this role
About the Role
Lucidya is looking for a Senior Product Manager to own the future of Monitoring & Research, shaping how users discover, trust, and act on insights from customer conversations. You'll define vision, strategy, and roadmap across Social Listening, Managed Channels Analytics, and Voice of Customer.
Key Skills for This Role
Responsibilities
- Define the vision, strategy, and roadmap across Social Listening, Managed Channels Analytics, and Voice of Customer
- Spend significant time understanding how customers make decisions and where they struggle
- Lead discovery before delivery, challenging assumptions and validating problems
- Help define what 'trustworthy AI' means in practice, working with AI, Data, Design, and Engineering teams
- Make difficult prioritization decisions using customer feedback, product data, market insights, and strategic impact
- Monitor customer behavior, adoption patterns, retention drivers, and churn signals to continuously improve the product
- Collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams
Requirements
- At least 5 years of product management experience, ideally within B2B SaaS environments
- Experience with large datasets, analytics platforms, AI powered products, or technically complex systems
- Strong customer focus and ability to regularly speak with customers
- Comfortable making decisions with incomplete information
- Excellent communication skills
- Outcome oriented mindset
Full Job Posting
About Lucidya
- Lucidya is an AI native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.
- Our technology is built in house and trained on millions of multilingual customer conversations.
Why This Role Matters
- The Monitoring & Research domain sits at the center of the challenge of understanding customer data.
- This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover insights.
What You'll Do
- Own the future of Monitoring & Research at Lucidya: define vision, strategy, and roadmap across Social Listening, Managed Channels Analytics, and Voice of Customer.
- Turn customer signals into decisions by understanding how customers make decisions and where they struggle.
- Lead discovery before delivery, challenging assumptions and validating problems.
- Raise the quality bar for AI powered insights: work with AI, Data, Design, and Engineering teams to improve accuracy, sentiment quality, explainability, relevance, and customer trust.
- Make difficult prioritization decisions using customer feedback, product data, market insights, and strategic impact.
- Drive product adoption and business impact by monitoring customer behavior and feedback loops.
- Be a leader beyond product: collaborate across teams and help create alignment.
Who You Are
- You have strong product fundamentals: at least 5 years of product management experience, ideally within B2B SaaS.
- You simplify complexity: comfortable with large datasets, analytics platforms, AI powered products.
- You stay close to customers: regularly speak with customers and validate assumptions.
- You are comfortable making decisions with incomplete information.
- You communicate with clarity.
- You care about outcomes: measure success by customer adoption and business impact.
Bonus Points If You Have
- Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms.
- Experience building AI powered, analytics heavy, or data intensive products.
- Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows.
- Experience working with Arabic language products or regional customer behaviors.
- Knowledge of MENA markets, particularly Saudi Arabia and the GCC.
- Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24.
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