Senior Product Manager - Monitoring & Research
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Key skills for this role
About the Role
Lucidya is seeking a Senior Product Manager to own the future of Monitoring & Research, defining vision, strategy, and roadmap for Social Listening, Managed Channels Analytics, and Voice of Customer.
Key Skills for This Role
Responsibilities
- Define the vision, strategy, and roadmap for Monitoring & Research across Social Listening, Managed Channels Analytics, and Voice of Customer
- Understand how customers make decisions and build products that help them move from reporting to clear recommendations and measurable outcomes
- Lead discovery before delivery, validating problems and ensuring the right issues are solved
- Raise the quality bar for AI powered insights, focusing on accuracy, sentiment quality, explainability, relevance, and customer trust
- Make difficult prioritization decisions using customer feedback, product data, market insights, and strategic impact
- Drive product adoption and business impact by monitoring customer behavior, adoption patterns, retention drivers, and churn signals
- Collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams to create alignment and clarity
Requirements
- At least 5 years of product management experience, ideally within B2B SaaS environments
- Experience with large datasets, analytics platforms, AI powered products, or technically complex systems
- Strong customer focus and ability to regularly engage with customers
- Comfort making decisions with incomplete information
- Excellent communication skills
- Outcome oriented mindset
Full Job Posting
About Lucidya
- Lucidya is an AI native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.
- Unlike traditional platforms, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action.
- Our technology is built in house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions.
Why This Role Matters
- Most organizations are overwhelmed with customer data; the challenge is knowing what matters and what to do next.
- The Monitoring & Research domain sits at the center of that challenge, helping customers understand public perception, identify trends, monitor competitors, and measure sentiment.
- As Senior Product Manager, you'll shape how thousands of users discover, trust, and act on insights from millions of customer conversations.
What You'll Do
- Own the future of Monitoring & Research at Lucidya, defining vision, strategy, and roadmap across Social Listening, Managed Channels Analytics, and Voice of Customer.
- Turn customer signals into decisions by understanding how customers make decisions and building products that help them move beyond reporting.
- Lead discovery before delivery, challenging assumptions and validating problems before resources are committed.
- Raise the quality bar for AI powered insights, working with AI, Data, Design, and Engineering teams to improve accuracy, sentiment quality, explainability, relevance, and customer trust.
- Make difficult prioritization decisions using customer feedback, product data, market insights, commercial priorities, and strategic impact.
- Drive product adoption and business impact by monitoring customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.
- Be a leader beyond product, collaborating across teams and contributing to a culture where teams are empowered to solve problems.
Who You Are
- You have strong product fundamentals with at least 5 years of product management experience, ideally in B2B SaaS.
- You simplify complexity, transforming complex systems into intuitive and useful customer experiences.
- You stay close to customers, regularly speaking with them and validating assumptions before committing to a direction.
- You are comfortable making decisions with incomplete information, balancing analysis with action.
- You communicate with clarity, explaining technical concepts to non technical audiences and customer problems to technical teams.
- You care about outcomes, measuring success by customer adoption, value, and business impact rather than features released.
Bonus Points If You Have
- Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms.
- Experience building AI powered, analytics heavy, or data intensive products.
- Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows.
- Experience working with Arabic language products, dialects, or regional customer behaviors.
- Knowledge of MENA markets, particularly Saudi Arabia and the GCC.
- Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24.
What Success Looks Like
- Within your first 12 months: Customers trust Lucidya's insights enough to use them in critical business decisions.
- Product adoption and engagement across Monitoring & Research increase meaningfully.
- AI powered insight experiences become more accurate, actionable, and differentiated.
- Clear product strategy and prioritization frameworks are established across the domain.
- Customer feedback consistently influences roadmap decisions.
- Cross functional teams have strong alignment around goals, priorities, and outcomes.
Equal Opportunity
- Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds.
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