Customer Success Manager
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Key skills for this role
About the Role
Lucidya is hiring a Customer Success Manager to build client relationships, drive product adoption, and ensure enterprise customers achieve value from its AI-powered SaaS platform.
Key Skills for This Role
Responsibilities
- Manage customer onboarding, implementation, and product adoption
- Build trusted relationships with enterprise clients and conduct regular business reviews
- Monitor customer health, resolve issues proactively, and reduce churn
- Identify upselling and renewal opportunities in partnership with the Sales team
- Track customer success metrics, maintain CRM records, and provide customer insights to internal teams
Requirements
- Bachelor's degree in Business, Marketing, IT, or related field
- 3+ years of experience in Customer Success, Account Management, or SaaS
- Strong communication, relationship building, and problem solving skills
- Experience with CRM platforms such as Salesforce or HubSpot
- Arabic language skills are an advantage
Full Job Posting
About Lucidya
- Lucidya is an AI powered customer experience platform helping businesses understand customer insights through social listening, analytics, and AI driven engagement.
Job Description
- Lucidya seeks a Customer Success Manager to build strong client relationships, drive product adoption, and ensure enterprise customers achieve maximum value from the AI powered SaaS platform.
Key Responsibilities
- Manage customer onboarding, implementation, and product adoption.
- Build trusted relationships with enterprise clients and conduct regular business reviews.
- Monitor customer health, resolve issues proactively, and reduce churn.
- Identify upselling and renewal opportunities in partnership with the Sales team.
- Track customer success metrics, maintain CRM records, and provide customer insights to internal teams.
Qualifications
- Bachelor's degree in Business, Marketing, IT, or related field.
- 3+ years of experience in Customer Success, Account Management, or SaaS.
- Strong communication, relationship building, and problem solving skills.
- Experience with CRM platforms such as Salesforce or HubSpot.
- Preferred: Experience with SaaS, AI, or Customer Experience platforms.
- Preferred: Knowledge of customer success methodologies and analytics tools.
- Preferred: Arabic language skills.
Why Join Lucidya?
- Work with one of the MENA region's leading AI and SaaS companies.
- Collaborate with enterprise customers on innovative AI solutions.
- Competitive salary and benefits package.
- Opportunities for professional growth, learning, and career advancement.
- Supportive, collaborative, and technology driven work environment.
Pay
- From SAR 15,000.00 per month.
Work Location
- In person
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