Senior Product Manager - Monitoring & Research
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Key skills for this role
About the Role
Responsible for defining vision and strategy in Monitoring & Research, focusing on customer insights, AI-powered products, and effective decision-making.
Key Skills for This Role
Responsibilities
- Define the vision, strategy, and roadmap for Monitoring & Research product areas
- Conduct customer discovery to understand decision making and pain points
- Lead product discovery to validate problems before committing resources
- Raise the quality bar for AI powered insights including accuracy, sentiment, explainability, and trust
- Make difficult prioritization decisions using customer feedback, data, and strategic impact
Requirements
- Experience as a Product Manager, preferably in AI or data products
- Strong customer discovery and problem validation skills
- Ability to define product vision, strategy, and roadmap
- Experience with AI powered products and trustworthy AI concepts
Full Job Posting
Why This Role Matters
- Most organizations are overwhelmed with customer data; the challenge is knowing what matters.
- The Monitoring & Research domain is strategically important for Lucidya's platform.
- As Senior Product Manager, you'll shape how users discover, trust, and act on insights from millions of conversations.
What You'll Do
- Own the future of Monitoring & Research: define vision, strategy, and roadmap for Social Listening, Managed Channels Analytics, and VoC.
- Turn customer signals into decisions by understanding how customers make decisions and building products that drive outcomes.
- Lead discovery before delivery: challenge assumptions, validate problems, and ensure solving issues that matter.
- Raise the quality bar for AI powered insights: improve accuracy, sentiment, explainability, relevance, and trust.
- Make difficult prioritization decisions using customer feedback, product data, market insights, and strategic impact.
Your Profile
- Experience in product management with a focus on customer outcomes.
- Strong analytical and strategic thinking skills.
- Ability to work collaboratively with AI, Data, Design, and Engineering teams.
- Passion for AI and customer intelligence.
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