Senior Performance Analyst
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Key skills for this role
About the Role
TELUS is seeking a Senior Performance Analyst to lead bad debt recovery and AR excellence across Business portfolios. The role involves managing third-party collection agencies, negotiating settlements, and driving process improvements.
Key Skills for This Role
Responsibilities
- Oversee written off accounts and drive portfolio recovery across TELUS Business Credit Services
- Manage third party collection agencies, paralegal, and law firms; establish and monitor performance KPIs
- Negotiate vendor contracts, fee structures, and settlement agreements with corporate clients
- Develop internal collections processes and coach teams to improve performance and efficiency
- Report on collection performance metrics across multiple segments and portfolios
- Collaborate cross functionally (Credit, Finance, Sales, Legal) on collections strategy alignment
- Integrate new collections portfolios during acquisitions and organizational changes
- Drive continuous process improvement and technology enhancements
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- 5 7 years of B2B collections management experience, including agency and legal collections oversight
- Agency performance review and data driven collection strategy optimization
- Skilled negotiator with proven ability to structure payment plans while preserving client relationships
- Detail oriented with strong process improvement and creative problem solving capabilities
- Excellent stakeholder communication and cross functional collaboration
- Advanced MS Suite and Excel/Google Sheets proficiency for reporting and analysis
- Advanced knowledge of English is required
- Experience with managing external/third party collection agencies is a great to have
- Experience in process improvement, documentation, and financial reporting is a great to have
- Experience working with SQL is a great to have
Full Job Posting
Join Our Team And What We’ll Accomplish Together
- We are the Business Accounts Receivable Management team within Finance Assurance Operations, managing AR and bad debt across all TELUS Business portfolios.
- We're seeking an experienced professional to dramatically improve our bad debt performance by driving the evolution of AR processes toward industry leading standards.
What You’ll Do
- Oversee written off accounts and drive portfolio recovery across TELUS Business Credit Services
- Manage third party collection agencies, paralegal, and law firms; establish and monitor performance KPIs
- Negotiate vendor contracts, fee structures, and settlement agreements with corporate clients
- Develop internal collections processes and coach teams to improve performance and efficiency
- Report on collection performance metrics across multiple segments and portfolios
- Collaborate cross functionally (Credit, Finance, Sales, Legal) on collections strategy alignment
- Integrate new collections portfolios during acquisitions and organizational changes
- Drive continuous process improvement and technology enhancements
What you bring
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- 5 7 years of B2B collections management experience, including agency and legal collections oversight
- Agency performance review and data driven collection strategy optimization
- Skilled negotiator with proven ability to structure payment plans while preserving client relationships
- Detail oriented with strong process improvement and creative problem solving capabilities
- Excellent stakeholder communication and cross functional collaboration
- Advanced MS Suite and Excel/Google Sheets proficiency for reporting and analysis
Great to haves
- Experience with managing external / third party collection agencies, managing B2B collections portfolios, experience working with internal and external counsel and a general awareness of the legal process surrounding debt collection lawsuits.
- Experience in process improvement, documentation, and financial reporting.
- Experience working with SQL
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