Senior Operations Manager (Exchange House)

Role Purpose

Responsibilities

• Verify and authorize transaction files against supporting documentation before release, including remitter and beneficiary data, currency, value date, limits, and cut-off times.
• Own daily funding by consolidating branch requirements, coordinating USD and multi-currency funding, and confirming value-dated settlement.
• Direct amendments, cancellations, returns, and recalls with correspondent banks, tracking cases to closure and recording root causes.
• Resolve branch exceptions and escalations within service levels and escalate matters exceeding risk or value thresholds to the COO.
• Reconcile and report correspondent-bank rebates, commissions, and charges, investigating variances with Finance and the COO.
• Confirm customer deposits and coordinate cash discrepancy resolution with cash-in-transit providers and vendors.
• Monitor operational measures including turnaround time, error and rejection rates, straight-through processing, and aged unresolved items.

Qualifications and Experience

• Bachelor's degree in commerce, banking, finance, or a related discipline.
• At least 12 years of exchange-house or banking operations experience, including at least 5 years leading a processing or settlement team in a supervisory or managerial role.
• Working knowledge of CBUAE exchange-house regulations, AML/CFT, KYC, and sanctions screening obligations.
• Practical experience with SWIFT messaging, correspondent banking, nostro funding and reconciliation, and remittance platforms.
• Proven people management experience with performance management of a comparable-sized team.
• Excellent written and verbal English communication; Arabic is advantageous.
• AML or compliance certification such as CAMS, or payments or treasury operations certification, is advantageous.

Workplace

• The role is based out of the client's Abu Dhabi office.