Senior Officer - Non Marine Claims (Property, Financial Lines, Engineering, Liabilities & Energy)

Transguard Workforce Solutions

Job Summary

Job Responsibilities

• Follow departmental policies, procedures, and standard operating guidelines to ensure consistent and compliant claims handling.
• Collect, review, and validate claim information and supporting documents from clients and intermediaries.
• Coordinate with policyholders, brokers, and stakeholders to obtain missing or additional information.
• Create, update, and maintain accurate claim files in the claims management system.
• Set, monitor, and revise claim reserves based on claim exposure and complexity.
• Handle incoming and outgoing claims enquiries efficiently and professionally.
• Execute claims handling strategies within approved authority limits.
• Appoint and liaise with surveyors, loss adjusters, and technical experts as required.
• Review and assess surveyor or adjuster reports and challenge findings when necessary.
• Evaluate and settle Property, Financial Lines, Engineering, Liability, and Energy claims in line with policy coverage.
• Prepare and submit regular and ad‑hoc claims reports to management.
• Maintain proactive communication with clients and brokers throughout the claims lifecycle.
• Resolve claim‑related queries promptly to meet service standards and enhance customer satisfaction.
• Identify invalid or non‑covered claims and process repudiations with appropriate approvals.
• Escalate complex, high‑value, or sensitive claims to the Claims Manager.
• Detect and flag suspicious claims for audit or investigation.
• Contribute to claim review discussions to achieve fair and compliant outcomes.
• Provide timely and accurate management information on claim status and performance.
• Support initiatives aimed at improving claims processes and service delivery.

Job Requirements

• Candidate should possess Minimum Bachelor’s Degree.
• 2-4 years of relevant experience in Non‑Marine / General Insurance claims, preferably in Property, Financial Lines, Engineering, Liability, or Energy claims
• Relevant insurance or claims certifications are an advantage
• Strong technical understanding of non‑marine insurance policies
• Ability to manage multiple claims efficiently.
• Excellent communication and coordination abilities.